General Information

Our testing has revealed that only Apple Original USB-C to Lightning Adapter adapters are compatible with the Lightning Sensor on the iPhone 15. You can find the link to the Apple USB-C to Lightning Adapter below: https://www.apple.com/shop/product/MUQX3AM/A/usb-c-to-lightning-adapter Also, make sure your iPhone 15 is running the latest iOS version or greater. Currently, the latest version […]

Sign into www.heartmath.com Once you are at the DashBoard… Click – Security (upper left) and select – Change Password Enter your Current Password. Enter your New Password (See the Password Requirements on that screen). Confirm your New Password and click – Change. Logout and sign back in to verify the change.

Sign into www.heartmath.com Once you are at the DashBoard,… Click – My Profile (upper left) and select Change Email from the drop menu.  The Change Email screen will open. Your Current Email will be automatically filled in for you. Enter your New Email. Confirm your New Email and click – Update Email. Logout and sign […]

To assist you in connecting your new Inner Balance Coherence Plus Sensor with the HeartMath App and unlocking your Lifetime Subscription, we recommend following these steps outlined in our demonstration video: Click Here to view the demonstration video Here are some basic troubleshooting tips to ensure a successful connection: 1. Secure Attachment: Ensure that the […]

In the emWave2 software you export session data one session at a time. Go to the Review Progress screen, and double-click on the session you want to export. Do a Copy, then Paste into a blank Excel worksheet. Delete everything except the Raw IBI column, then save as a .TXT file. Import this file into […]