Tag: Technical Support

Welcome to emWave2 – Handheld To set the date and time on your handheld unit, do a quick sync to the emWave 2 software. 1. emWave2 Features 2. Charging emWave2 3. emWave2 Modes 4. Appendix 1 5. Appendix 2 emWave2 Features Charge emWave2 for at least 2 hours While the unit is charging and before […]

Welcome to emWave2 The following tour will give you an overview of the features in emWave2 software. It also describes how to connect the hardware and how to interpret the feedback. After installing, follow these steps: 1. Understanding Coherence 2. User Accounts and HeartCloud 3. Connect the emWave2 4. Connect the ear sensor 5. Start […]

Overview Exporting session data allows you to move your physiological information into other programs for research, clinical review, or personal tracking. Depending on your software version and needs, you can export in JSON or XML (V2) formats. How to Export (emWave Pro & Pro Plus) Exporting to XML (V2 Format) If you are using emWave2 […]

Overview HeartMath periodically releases updates for emWave Pro, Pro Plus, and the emWave2 software. These updates often include improved sensor detection, new Visualizers, and bug fixes. Before checking for updates, verify that your computer has a stable internet connection. Step-by-Step Update Procedure 1. Locate the Update Menu The location of the update command depends on […]

Overview HeartMath provides dedicated support for all our hardware (Inner Balance sensors, emWave2, emWave Pro) and software platforms. Our team can assist with troubleshooting, account management on HeartCloud, and general product inquiries. Contact Information By Phone Our support specialists are available Monday through Friday during standard business hours (Pacific Time). By Email & Online Portal […]