Tag: Technical Support

Welcome to emWave2 – Handheld To set the date and time on your handheld unit, do a quick sync to the emWave 2 software. 1. emWave2 Features 2. Charging emWave2 3. emWave2 Modes 4. Appendix 1 5. Appendix 2 emWave2 Features Charge emWave2 for at least 2 hours While the unit is charging and before […]

Welcome to emWave2 The following tour will give you an overview of the features in emWave2 software. It also describes how to connect the hardware and how to interpret the feedback. After installing, follow these steps: 1. Understanding Coherence 2. User Accounts and HeartCloud 3. Connect the emWave2 4. Connect the ear sensor 5. Start […]

This JSON file export feature is available only in emWave Pro or Pro Plus. Read below to use Export to V2 Format which available in both emWave Pro, emWave Pro Plus as well as emWave2 Software. The V2 Format is XML file format. Exporting produces an JSON export file containing data for selected sessions. To […]

Please Note: Registration is not necessary for the emWave2 program 1. Find Your Registration Number: The emWave Pro software registration number is located on the back of the printed Quick Start Guide. To receive your emWave Pro Plus registration number, you must purchase the emWave Pro Plus Upgrade. Click here to purchase. Be prepared to […]

To check if an emWave software update is available, follow these steps: Make sure you are connected to the Internet. Select “Check for Updates…” from drop-down menu: on Windows, it’s under the word – Help. on the Mac, it’s under the word – emWavePro. If there aren’t any updates available, you will see a prompt […]