Tag: Technical Support

emWave Pro Plus Activation Instructions Once you have received your emWave Pro Plus registration number, you need to insert it into your existing emWave Pro software to activate the new emWave Pro Plus HRV Assessment features. Make sure you have updated your emWave Pro software to the latest version (v3.5 or greater). To check this […]

Welcome to emWave2 – Handheld To set the date and time on your handheld unit, do a quick sync to the emWave 2 software. 1. emWave2 Features 2. Charging emWave2 3. emWave2 Modes 4. Appendix 1 5. Appendix 2 emWave2 Features Charge emWave2 for at least 2 hours While the unit is charging and before […]

Welcome to emWave2 The following tour will give you an overview of the features in emWave2 software. It also describes how to connect the hardware and how to interpret the feedback. After installing, follow these steps: 1. Understanding Coherence 2. User Accounts and HeartCloud 3. Connect the emWave2 4. Connect the ear sensor 5. Start […]

This JSON file export feature is available only in emWave Pro or Pro Plus. Read below to use Export to V2 Format which available in both emWave Pro, emWave Pro Plus as well as emWave2 Software. The V2 Format is XML file format. Exporting produces an JSON export file containing data for selected sessions. To […]

Please follow the steps below if your network requires access through a Proxy Server for HeartCloud Accounts: Open Preferences Click the Advanced Tab Click the Proxy Server button to access the Proxy Server Settings Place or remove a check mark next to Auto-detect or Manual to enable Proxy Access Then enter the fields that apply. […]