Overview
HeartMath provides dedicated support for all our hardware (Inner Balance sensors, emWave2, emWave Pro) and software platforms. Our team can assist with troubleshooting, account management on HeartCloud, and general product inquiries.
Contact Information
By Phone Our support specialists are available Monday through Friday during standard business hours (Pacific Time).
- Toll-Free (US & Canada): (800) 450-9111
- International: +1 (831) 338-8700
- Alternative Support Line: (800) 538-0984
By Email & Online Portal For technical issues where you may need to send screenshots or log files, we recommend using email or our online ticketing system.
- Support Email: support@heartmath.com
- Online Help Request: Submit a Ticket
- General Inquiries: Contact Form
What to Include in Your Support Request
To help our team resolve your issue as quickly as possible, please have the following information ready:
- Product Name: (e.g., Inner Balance Bluetooth, emWave Pro Plus).
- Device/OS: (e.g., iPhone 15 with iOS 17, or Windows 11 PC).
- Order Number: (If calling about a recent purchase).
- Description: A brief summary of the issue or the specific error message you are seeing.
Self-Service Resources
Before reaching out, you may find the answer you need in our extensive digital library:
- Knowledgebase: Search for FAQs and troubleshooting guides.
- Product Tutorials: Watch step-by-step videos on setting up your technology.
- Software Downloads: Ensure you are running the latest version of your software.
Corporate Headquarters
HeartMath, Inc. 14700 West Park Ave. Boulder Creek, CA 95006