Inner Balance

Question: I just started two weeks ago. So far I’m really liking it but I’m confused by when I should go to a higher level? It says at 90% in coherence but I’m way far from that. How long does it usually take to advance levels?

Answer: Everyone is different, many people experience some sustainable results within the first couple of weeks of regular practice, but don’t be discouraged if your results are lower or it’s harder to get into high coherence. The effects of coherence will increase the more often you use your Inner Balance Trainer. If you find yourself in “high coherence” most of the time, then it’s time to challenge yourself with a higher level. If you haven’t done so already, I recommend signing up for our free video program The HeartMath Experience https://www.heartmath.com/experience/

Question: Does the Inner Balance help with increasing the synchronization of heart and Brain or does it just show you the level of synchronization

Answer: It does both. It is suggested to practice the Quick Coherence technique (available in the app) during your Inner Balance session. This way you can see your level of coherence as you practice.

Coherence is determined by first measuring and storing the continuous stream of inter-beat-intervals (IBI), calculated from pulse data received from the finger sensor. Next, the power spectrum of the most current 64 seconds of IBI data is calculated and re-sampled every 5 seconds. The more coherent (sine-wave like) the heart rhythm the more the rhythm frequencies concentrates into a single peak in the power spectrum. If coherence is high then most of the energy will be concentrated in or around a single peak within the coherence range of the power spectrum.

The values are IBI's, accumulated in an interpolated form every 500ms for a total of 128 in the 64 sec window by comparing the power in the coherence peak to the rest of the spectrum the coherence ratio is determined. For each challenge level there are 2 coherence level thresholds for clarifying the ratio level, low/medium and medium/high. Coherence is scored as low, medium or high depending on its relationship to the threshold levels.

In general (the actual details of scoring are more complicated), points are deducted for low coherence and awarded for medium and high coherence. These points are continuously updated throughout the entire session. The current level of coherence and accumulated coherence points are reflected in the software displays.
 

 

emWave Pro

  • Introduce the emWave program by doing a classroom demonstration. Begin the class by asking a student volunteer to connect themselves to the emWave hardware. Ask the student to shift focus by doing deep heart breathing (in for 4-5 seconds out for 4-5 seconds) and generating a feeling of appreciation. After several minutes ask the rest of the class to comment on what they observe on the computer screen. Explain how the emWave program is a new technology that helps people deal with stress and perform better. It is currently being used by thousands of people including Health professionals and athletes.

 

  • Suggest classroom etiquette when using the emWave program. Ask students to respect each other’s privacy by refraining from talking, touching or interrupting one another when in session. Add that no one is expected to get a high score right away. Also, ask students to turn the sound off on each computer. The chimes are a distraction for students. Note: Discourage score comparisons or competition among students in advance.

 

  • Have students practice the quick coherence tool. Before moving in to the emWave program, guide the class over several sessions to practice deep slow breathing through the area around the heart (in for 4-5 seconds out for 4-5 seconds) and generating a positive emotional state. Practicing the Quick Coherence tool for around 2 minutes each time (depending on age appropriateness) is optimal because it helps students perform better on the emWave program. Note: Age appropriateness means that some children especially, under 8 or 9, will have difficulty maintaining a sustained focus past 30 seconds to one minute. Some kids have different temperaments that make using the emWave program challenging for any sustained period of time which is a requisite to doing well in the games. As a rule of thumb, we recommend that children under 8 are not skilled enough to maintain long periods of focused attention to do well in the emWave program. But of course, there are plenty of exceptions.

 

  • State that the goal of the emWave program is to transfer the skills they learned on this technology to real-life situations where they may be feeling too much stress conflict or a need to perform better in some area of their life.

 

  • Identifying a personal goal. Before using the emWave program, students must first identify and write down a specific goal that is immediately do-able and concrete. Some students will need guidance in arriving at the specific goal(s) they wish to accomplish at home or school.

 

  • Begin practice of the emWave program with the students. Instruct students to first begin using the Heart Rhythm Coherence Skill Building section. During their first few sessions they should not practice much longer than 2 minutes each time to become comfortable with the technology. Have them record their results on a scoring sheet or on the computer itself.

 

  • Move onto the Software Games. When a student has lowered the coherence score to 50% or less in the red color (low coherence entrainment) they are ready to begin playing the software games. The software games progress from 3 to 5 to 7 minutes long. To stay focused for 7 minutes will be challenging for a number of students. So the idea of students building towards increased level of sustained focus over time is an important benchmark to communicate early on so they have the confidence to succeed.

 

  • Check regularly with students on their progress. Monitor student use of the emWave program, frequently checking on their individual scores and the relative success of meeting their goals. Students should use the emWave program a minimum of 6 to 10 times to best internalize the skill sets learned from this technology. It takes practice. The first few sessions in the emWave program should last only about two minutes, so they become more familiar with the technology. Reinforce the fact that even low coherence is still coherence and not to be discouraged by that.

STATEMENT:
The emWave products were developed specifically for educational purposes only and are not intended for use as diagnostic tools. Before using emWave Products in an educational setting with minors, HeartMath recommends always consulting with your school and/or district about all guidelines that may pertain to the types of classroom educational programs and tools they support. HeartMath assumes no liability or responsibility for how educators and/or educational staff choose to use emWave educational programs.

It’s easy to create a free, new User Account in the HeartCloud.
Please note: This procedure is exactly the same for the emWave2 program as well as the emWave PRO.
Start by opening the emWave software program.
Click the User tab, located in the upper left corner of the screen.
Enter a new User or choose the User that you would like to create an account for.
Now, Click the User tab and click Edit to see the screen below.

Click Okay to proceed.

Enter an email address for the User.

Please Note: Only one email address can be used per User. If you will be syncing with other devices, such as an iPhone with Inner Balance, be sure to use the same email account on all devices.

Enter a password for the account.

You have now successfully created a new Heart Cloud account!

You can repeat this procedure for every User that has been entered into emWave Pro.
(Remember: emWave2 is a single user only program)

Each User account is separate and session data or User information is never shared between accounts.
Please Note: For Inner Balance users, there is only one User available per Mobile Device.

While on the Session screen of emWave Pro, either running or reviewing an individual session you can switch the data view.

There is a small round gray button with a down arrow in it located in the top right hand corner of each of the two lower data views.  When you click on the button you will see the other choices you may select for each window pane.

The default view is HRV on the top window, Accumulated Coherence Score on the bottom left, Coherence Ratio on the bottom right.

Explore the options to display Accumulated Coherence, Spectrum Average, Power Spectrum, Coherence Ratio or Pulse.

PLEASE NOTE: emWave Pro has this feature because it is the full version of the software.
emWave2 does not have this feature.

emWave Pro Plus

  • Introduce the emWave program by doing a classroom demonstration. Begin the class by asking a student volunteer to connect themselves to the emWave hardware. Ask the student to shift focus by doing deep heart breathing (in for 4-5 seconds out for 4-5 seconds) and generating a feeling of appreciation. After several minutes ask the rest of the class to comment on what they observe on the computer screen. Explain how the emWave program is a new technology that helps people deal with stress and perform better. It is currently being used by thousands of people including Health professionals and athletes.

 

  • Suggest classroom etiquette when using the emWave program. Ask students to respect each other’s privacy by refraining from talking, touching or interrupting one another when in session. Add that no one is expected to get a high score right away. Also, ask students to turn the sound off on each computer. The chimes are a distraction for students. Note: Discourage score comparisons or competition among students in advance.

 

  • Have students practice the quick coherence tool. Before moving in to the emWave program, guide the class over several sessions to practice deep slow breathing through the area around the heart (in for 4-5 seconds out for 4-5 seconds) and generating a positive emotional state. Practicing the Quick Coherence tool for around 2 minutes each time (depending on age appropriateness) is optimal because it helps students perform better on the emWave program. Note: Age appropriateness means that some children especially, under 8 or 9, will have difficulty maintaining a sustained focus past 30 seconds to one minute. Some kids have different temperaments that make using the emWave program challenging for any sustained period of time which is a requisite to doing well in the games. As a rule of thumb, we recommend that children under 8 are not skilled enough to maintain long periods of focused attention to do well in the emWave program. But of course, there are plenty of exceptions.

 

  • State that the goal of the emWave program is to transfer the skills they learned on this technology to real-life situations where they may be feeling too much stress conflict or a need to perform better in some area of their life.

 

  • Identifying a personal goal. Before using the emWave program, students must first identify and write down a specific goal that is immediately do-able and concrete. Some students will need guidance in arriving at the specific goal(s) they wish to accomplish at home or school.

 

  • Begin practice of the emWave program with the students. Instruct students to first begin using the Heart Rhythm Coherence Skill Building section. During their first few sessions they should not practice much longer than 2 minutes each time to become comfortable with the technology. Have them record their results on a scoring sheet or on the computer itself.

 

  • Move onto the Software Games. When a student has lowered the coherence score to 50% or less in the red color (low coherence entrainment) they are ready to begin playing the software games. The software games progress from 3 to 5 to 7 minutes long. To stay focused for 7 minutes will be challenging for a number of students. So the idea of students building towards increased level of sustained focus over time is an important benchmark to communicate early on so they have the confidence to succeed.

 

  • Check regularly with students on their progress. Monitor student use of the emWave program, frequently checking on their individual scores and the relative success of meeting their goals. Students should use the emWave program a minimum of 6 to 10 times to best internalize the skill sets learned from this technology. It takes practice. The first few sessions in the emWave program should last only about two minutes, so they become more familiar with the technology. Reinforce the fact that even low coherence is still coherence and not to be discouraged by that.

STATEMENT:
The emWave products were developed specifically for educational purposes only and are not intended for use as diagnostic tools. Before using emWave Products in an educational setting with minors, HeartMath recommends always consulting with your school and/or district about all guidelines that may pertain to the types of classroom educational programs and tools they support. HeartMath assumes no liability or responsibility for how educators and/or educational staff choose to use emWave educational programs.

It’s easy to create a free, new User Account in the HeartCloud.
Please note: This procedure is exactly the same for the emWave2 program as well as the emWave PRO.
Start by opening the emWave software program.
Click the User tab, located in the upper left corner of the screen.
Enter a new User or choose the User that you would like to create an account for.
Now, Click the User tab and click Edit to see the screen below.

Click Okay to proceed.

Enter an email address for the User.

Please Note: Only one email address can be used per User. If you will be syncing with other devices, such as an iPhone with Inner Balance, be sure to use the same email account on all devices.

Enter a password for the account.

You have now successfully created a new Heart Cloud account!

You can repeat this procedure for every User that has been entered into emWave Pro.
(Remember: emWave2 is a single user only program)

Each User account is separate and session data or User information is never shared between accounts.
Please Note: For Inner Balance users, there is only one User available per Mobile Device.

While on the Session screen of emWave Pro, either running or reviewing an individual session you can switch the data view.

There is a small round gray button with a down arrow in it located in the top right hand corner of each of the two lower data views.  When you click on the button you will see the other choices you may select for each window pane.

The default view is HRV on the top window, Accumulated Coherence Score on the bottom left, Coherence Ratio on the bottom right.

Explore the options to display Accumulated Coherence, Spectrum Average, Power Spectrum, Coherence Ratio or Pulse.

PLEASE NOTE: emWave Pro has this feature because it is the full version of the software.
emWave2 does not have this feature.

emWave2®

Question: I saw a device that you hold in your hands and changes colors according to your breathing rate but does not connect to iPhone. What is it?

Answer: That is our emWave2 https://store.heartmath.com/emwave2/ It is a great alternative if you are looking to practice without a phone.

It’s easy to create a free, new User Account in the HeartCloud.
Please note: This procedure is exactly the same for the emWave2 program as well as the emWave PRO.
Start by opening the emWave software program.
Click the User tab, located in the upper left corner of the screen.
Enter a new User or choose the User that you would like to create an account for.
Now, Click the User tab and click Edit to see the screen below.

Click Okay to proceed.

Enter an email address for the User.

Please Note: Only one email address can be used per User. If you will be syncing with other devices, such as an iPhone with Inner Balance, be sure to use the same email account on all devices.

Enter a password for the account.

You have now successfully created a new Heart Cloud account!

You can repeat this procedure for every User that has been entered into emWave Pro.
(Remember: emWave2 is a single user only program)

Each User account is separate and session data or User information is never shared between accounts.
Please Note: For Inner Balance users, there is only one User available per Mobile Device.

The first step is to Download the emWave2 installer to your computer.

To do that, go to www.heartmath.com/support/downloads and download the emWave installer for your operating system. We currently have installers for Windows and Apple OSX operating systems.

You will see 2 buttons, emWave2 and further down the page emWave Pro, click on the one you need.

** If you are downloading emWave Pro you will need your registration number for the download, the emWave2 software does not have a registration number.

Once the download is complete, go into your Downloads folder and copy the installer file to your USB drive.

You can then insert the USB drive a computer and start the emWave installer on it, you don’t need to copy it to the computer first. If you are installing emWave Pro, you will need your registration number.

HeartMath allows up to 4 installations of emWave Pro at a time, there is no limit on the emWave2 software.

HeartCloud

It’s easy to create a free, new User Account in the HeartCloud.
Please note: This procedure is exactly the same for the emWave2 program as well as the emWave PRO.
Start by opening the emWave software program.
Click the User tab, located in the upper left corner of the screen.
Enter a new User or choose the User that you would like to create an account for.
Now, Click the User tab and click Edit to see the screen below.

Click Okay to proceed.

Enter an email address for the User.

Please Note: Only one email address can be used per User. If you will be syncing with other devices, such as an iPhone with Inner Balance, be sure to use the same email account on all devices.

Enter a password for the account.

You have now successfully created a new Heart Cloud account!

You can repeat this procedure for every User that has been entered into emWave Pro.
(Remember: emWave2 is a single user only program)

Each User account is separate and session data or User information is never shared between accounts.
Please Note: For Inner Balance users, there is only one User available per Mobile Device.

HeartCloud accounts are managed by the HeartCloud Administrator at HeartMath LLC and only the Administrator can delete an account.

If you would like to delete your HeartCloud account, please contact HeartMath Technical Support.

HeartMath® Privacy Policy

HeartMath, Inc recognizes the importance of protecting the privacy of all information provided by you on our websites, as subscriber to our mailing lists, registrant for our events, participants in our surveys, and member of the HeartCloud™ service. We have created this policy out of a fundamental respect for your right to privacy and to guide our relationships with you. This Privacy Policy statement discloses the privacy practices for all products and offerings owned by HeartMath, Inc. For the purpose of applicable data protection legislation, the data controller of your personal information is HeartMath Inc.

Summary

For your benefit we collect a range of information from you during your use of our websites or apps.

  • Anonymous information to better understand your use of our sites and serve you better
  • Contact information, when you subscribe to email lists or certain specific site services
  • Financial information, when you make purchases in our store
  • If you use our HeartCloud service, we store physiological practice information to analyze sessions for results like trophies, to synchronize between your devices and to back up your data.

We use great care in storing and protecting this information. You have the right to access your personal data and to delete it. You must be 16 years of age or older to use our sites and services otherwise you will need parental consent. Should you have trouble or any questions about this, please contact HeartMath Support with detailed information.

Information Collection and Usage

HeartMath, Inc collects information from you. In this section of our privacy policy, we will describe the type of information we collect and how we use it to provide you with better services. Our online products and offerings are not intended for anyone under the age of sixteen (16). Children under the age of sixteen (16) may not place orders on our store, participate in our social networking websites or otherwise provide personally identifiable information to us online.

Right to Access and Data Portability

You have the right to access your data. In most places this mainly holds your email information. HeartCloud services store all practice session data for your personal use. This consists of the Heart Rate data of your practice sessions and derived statistics like Coherence. You may download the free emWave 2 PC software at https://www.heartmath.com/support/downloads/ , where you can download your active sessions to inspect the data and export sessions to a spreadsheet, for example. Alternatively, login to your HeartCloud account, go to the Profile -> Data tab to request a download of your HeartCloud data.

Right to be Forgotten

You can access and control your subscription at https://www.heartmath.com/unsubscribe.

In HeartCloud you can log into your account, go to your Profile page, and delete your account. All your session data and account info will be deleted that is stored on the server. The data stored on your desktop or mobile devices will be retained on those devices and requires deletion from those devices and client software separately. The following Sections provide more Detail on the Data we retain

During registration, for our websites and events, you are required to give your contact information (such as name, e-mail address, mailing address and phone number). We also may collect demographic information (such as job title and purchasing responsibilities, company information and professional certification). For internal purposes, we use this information to communicate with you and provide requested services, and, on our websites, provide a more personalized experience. We use aggregate demographic information about our visitors including you to improve our service, for marketing purposes and industry reporting.

For our offerings that require payment (such as certain events, products and subscriptions), we also collect your credit card information (such as account name, number and expiration date), which is used by us and our credit card processors for billing purposes only and is not otherwise shared. Please see the “Security” section below.

If you wish to subscribe to our e-mail newsletters, we ask for your contact information (such as name, e-mail address and, occasionally, demographic information). We use this information in the same manner as we use contact information in the registration and ordering process described above. Recipients of our newsletters can unsubscribe using the instructions listed at the end of the e-mail newsletter or by sending an e-mail to: [email protected] with the e-mail address used to subscribe. You can also visit the subscription page mentioned above.

From time to time we may invite you to provide information via surveys or contests. Participation in these surveys or contests is completely voluntary and you therefore have a choice as to whether or not to disclose requested contact information (such as name and mailing address) and demographic information (such as zip code or job title). In addition to other uses set forth in this policy, contact information collected in connection with surveys and contests is used to notify the winners and award prizes, to monitor or improve the use of our promotions and offerings, and may be shared with sponsors of such surveys or contests.

At some of our websites, we offer interactive and community features such as “wall” postings, status updates and feeds, discussion boards, webcasts and customer profiles. Accordingly, HeartMath, Inc collects content submitted by you such as data, text, software, music, audio, photographs, graphics, video, messages, links, tags, comments, status updates and other materials. Note that all personal information sent or posted via such features becomes public information for which HeartMath, Inc is not responsible and cannot be held accountable. Some of these features automatically make certain information public (e.g., user name, avatar photograph or image, “about me” information, Licensed HeartMath Provider status). If you choose to make available any of your personally identifiable information, you do so at your own risk.

If you elect to use our referral service for informing a friend about our websites and offerings, we may ask you for the friend’s name, job title and e-mail address. HeartMath, Inc will store and use this information to send the friend an invitation to browse our website. This information may also be used to provide information about our company and related products and offerings. The friend may contact us as specified in the tell-a-friend message to request that no further communications be sent.

We have features where you can submit information to us (such as our feedback forms). Letters to the editor and similar submissions may be made public. Requests for service, support or information may be forwarded internally and to our contractors, business affiliates and advertisers as needed to best respond to a specific request. We may retain e-mails and other information sent to us for our internal administrative purposes and to help us to serve you better.

In order to best serve you, we may send updates that contain important information about our websites and offerings. For example, we send new members a welcoming message and verify password and your name for our password-protected sections. We may also communicate with you to provide requested services and for account-related issues via e-mail, phone or regular mail. Such communications are not subject to opt out while your account is active, e.g., for a current subscription.

We offer you the option to receive information about our company, related products, offerings and special deals. You can choose not to receive these communications as set forth in our Permission section below.

Our websites have features that automatically collect information from you to deliver content specific to your interests and to honor your preferences. This information assists us in creating websites that will serve your needs. One of the most common tools is the “cookie.”

A cookie is a piece of data stored on your computer containing information about you to help with services such as adding connections to friends or groups, adding certain content, and connecting with applications. Cookies are not stored on our servers. Usage of our cookies is in no way linked to any personally identifiable information while on our website. Our Web shopping cart utilizes cookies to facilitate the ordering process. We use "cookies," containing information about your online session in order to require you to login only once, thereby saving time while on our website. If you reject cookies, you may be limited in the use of some areas of our website. For example, the you may not be able to place an order in our online store. We may additionally note some of the pages you visit on our website through the use of pixel tags (also called clear gifs). The use of cookies and pixels enable us to track and target your interests to enhance your experience while on our websites.

Some of our business affiliates and advertisers may use cookies on our website in ads or promotions. However, HeartMath, Inc has no access to, no control over, and accepts no responsibility for these business affiliates’ or advertisers’ cookies, information gathering practices or usage of said information. You are subject to the separate privacy policies and practices of those business affiliates and advertisers. Our websites contain links to other websites. HeartMath, Inc is not responsible and shall not be held accountable for the privacy practices or content of these other websites. We encourage you to be aware when you leave our website and to read the privacy policies of each website to which we may link that may collect personally identifiable information. For our internal purposes, we gather date, time, browser type, navigation history and the IP address of all visitors to our website. This information does not contain anything that can identify you personally. We use this information for our internal security audit log, trend analysis and system administration, and to gather broad demographic information about our customers for aggregate use.

We may combine anonymous demographic information supplied by you during registration with aggregate website usage data to provide general profiles, in aggregate non-personally identifiable form, about you and your preferences in the content of the website. We may share this composite information with our business affiliates to help them better understand our offerings and customer base. Neither information of a medical/diagnostic nature nor the state of your health is collected, distributed or reported upon. However, in some places you may describe or comment upon your or others’ medical or diagnostic issues or health without our control.

  1. Registration and Ordering
  2. E-mail Newsletters
  3. Surveys and Contests
  4. Interactive Features
  5. Messaging from Our Offerings
  6. At some of our websites, we offer the ability for you to send messages to one another, and even to persons not using our websites. Accordingly, HeartMath, Inc collects and transmits content submitted by you for such messaging. By posting on our interactive features or messaging features, you are consenting to receive comments or messaging from others, who may view and respond to such postings. We provide mechanisms for you to report spam or other unsolicited messaging to us.
  7. “Tell-A-Friend”
  8. Communications with Us
  9. Communications from Us: Service Updates, Special Offers
  10. Automatic Data Collection

With Whom Your Information is Shared

On our websites with interactive features or messaging features, your user ID and any profile information you submit are displayed in the public and private areas of such websites. Generally, all of your activities on such websites will be identifiable to your user ID. Personal information may be publicly shared through our interactive features (see “Interactive Features” above) and our messaging features (see “Messaging from Our Offerings” above).

When we have co-branded, customized, private labeled, “powered by,” or sponsored products and offerings, or when we join with other parties to provide specific products or services, we may share (provide and receive) personal information with them. We do not share credit card information with such third parties. If you are sharing your HeartCloud with applications created by other providers, you will be specifically asked to authorize such linkage. You will be able to cancel this connection by going to your profile page. Cancelling the connection does not remove the data on the servers of other providers.

We may use outside shipping companies to ship orders and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. Aggregate information also may be shared with our contractors, business affiliates and advertisers only on an anonymous aggregate basis. Other than as set forth above, we do not share personally identifiable information with other companies, apart from those acting as our agents in providing our promotions, products and services, and which agree to use it only for that purpose and to keep the information secure and confidential. Also, our parent, subsidiary and affiliate companies, entities into which our companies may be merged, or entities to which any of our assets, products, websites or operations may be transferred, will be able to use personally identifiable and aggregate information.

We will also disclose information we maintain when required to do so by law, for example, in response to a court order or a subpoena or other legal obligation, in response to a law enforcement agency’s request, or in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property. You should also be aware that U.S. Bankruptcy Courts and other government authorities might have the authority under certain circumstances to permit personal information to be shared or transferred to third parties without permission.

Correction/Updating Personal Information

If your personally identifiable information changes (such as zip code), or if you no longer desire our offerings, we provide a way to correct or update your personal information. You should contact Customer Support for the applicable product or service

Privacy by Design

We use all reasonable precautions to protect your personal information and to see that it is stored securely by our contracted data centers. We continuously improve our security and update our systems. Should a breach happen we pledge to notify you, if you are affected.

When you place an order online at a HeartMath, Inc store website, the information you send is protected by Secure Sockets Layer (SSL) technology. SSL encrypts your order using strong 128-bit encryption to prevent the decoding of that information by anyone other than the recipient as it travels over the Internet. SSL is the industry standard in transferring credit card information to process your orders. The SSL encryption translates your order information into a highly indecipherable code.

When you’ve finished shopping and begin the checkout process, you will be in the secure area of the website. A warning window may pop up to notify you that you are entering this secure area. A key or a closed lock will appear in the lower left hand corner of your screen and/or the right side of the address bar in Internet Explorer to notify you of this change. (In Netscape, it’s in the lower left-hand corner, just above the Start button. On a Mac, the lock icon may be in the lower left-hand corner of both browsers.) You will remain in this secure area for the entire checkout process.

If your browser doesn’t support SSL, you’ll be unable to connect to our secure shopping cart server, which means you needn’t worry about mistakenly placing an order through an unsecured connection. If you can’t access the secure server, for whatever reason, we offer many other options for placing an order. You may place your order by sending it via e-mail to: [email protected] If you choose this option, please DO NOT include credit card information, as e-mail is absolutely not a secure method of sending private financial information over the Internet. Simply include your daytime phone number in the e-mail, and we will call you for the necessary information. You may also order by phone or fax during normal business hours at (800) 450-9111. We’re open from Mon – Fri 9 to 5:30 Pacific Time. Of course, you may also print your completed order and mail it to us at: HeartMath, Inc 14700 West Park Avenue Boulder Creek, CA 95006 If you have further questions, please call us toll-free at 1-800-450-9111 or e-mail us, including your name and mailing address, at: [email protected]

International Customers

Our web sites are hosted and our services are provided in the United States of America and are intended for and directed to US customers. If you are accessing the web sites or services from the European Union, Asia, or any other jurisdiction with laws or regulations governing personal data collection, use, and disclosure, which differ from United States laws, please be advised that through your use of the web sites and services, you are transferring your personal information to the United States of America and you consent to that transfer. Not all European laws may apply to our websites in the US. HeartCloud™ follows GDPR standards. Data is stored on US servers.

Notification and Changes

If we change our privacy policy, we will post those changes on this page so you are aware of what information we collect, how we use it and under which circumstances, if any, we disclose it. You should check this policy frequently to keep abreast of any changes. You shall be deemed to have accepted such changes by continuing to use our offerings after such changes have been posted. If you do not agree to any of such changes, you may immediately cease all website account access and usage. You agree that such termination will be your exclusive remedy in such event.

For questions relating to the company, HeartMath Inc., please contact:

Chris Jacob
Chief Financial Officer
E-Mail: [email protected]

Effective Date of This Version: June 25, 2021

 

Resources

The Global Coherence Initiative is a science-based initiative uniting millions of people in heart-focused care and intention, to shift global consciousness from instability and discord to balance, cooperation and enduring peace.
For more information please visit: Global Coherence Initiative on the HeartMath Institute website.

For short videos on how to use the emWave products, including the Inner Balance Trainer, please see http://www.heartmath.com/personal-use/emwave-free-training.html
 
There are several options for more training. Visit our store at www.store.heartmath.com for books on Transforming Stress or Transforming Anxiety. There are also a number of free webinars on a variety of topics available at www.heartmathwebinar.com. Additionally, to learn the various HeartMath tools and techniques you can visit
Add Heart Facilitator or work with 
a licensed HeartMath Coach / Mentor.
 

Question 1: Aside from helping to reduce stress, what other benefits do I get from the emWave System or Inner Balance?

Question 2: Pacemakers and the emWave or Inner Balance products.

Question 3: HeartMath products are used for stress reduction purposes.

Question 4: Can I be injured or receive electric shock from the emWave sensor?

Question 5: Is there any significant electromagnetic field (EMF) radiation?

Question 6: I take Beta blockers; will that interfere with the emWave software/device?

HeartMath technology is designed for stress education and resilience training.
The HeartMath family of products are not medical devices and are not marketed or sold to treat specific conditions. People with a wide variety of challenges and conditions have experienced benefits from using HeartMath technology to reduce their stress levels.

We encourage you to consult with your health professionals to get their opinion on your use of the HeartMath technology as an adjunct to your treatment program.

Aside from helping to reduce stress, what other benefits do I get from the emWave System or Inner Balance?
Use of the emWave System (PRO or emWave2) and Inner Balance include more than stress management. Increasing your coherence level, which is the primary goal of using these systems, increases performance. Whether or not you feel the negative effects of stress, you can use it to improve mental clarity which will have a positive effect on your daily life, business communications and creativity.
Additionally, the emWave Systems and Inner Balance provide a great way to improve performance in sports. The systems entrain you to easily enter into a high performance state that athletes like to call “The Zone”. With practice, this can occur within seconds and makes this system a highly valuable tool.

Pacemakers and the emWave or Inner Balance products.
People with pacemakers can usually use the emWave or Inner Balance programs.
In most cases pacemakers only take over the job of pacing the heart when the heart rate drops below or above a preset rate that is programmed in.
In some cases however, the pacemaker is always pacing the heart. In this case the program will only reflect the pacing done by the pacemaker and therefore will not be able to show change in Heart Rate Variability (HRV) due to changes in nervous system activity. Also, if you have an arrhythmia, you will see Red lines (Artifacts) in the heart rhythm graph, indicating that either an extra heartbeat occurred or a heartbeat was skipped. Blue lines indicate that the session data exceeded the current graph parameters and will cause the program to make an adjustment to accommodate the new parameters.
(Please note that Artifacts are not a malfunctioning of the system, just a momentary loss of available data. They can be the result of poor positioning of the sensor. Re-positioning the sensor can alleviate this issue.)

If the arrhythmia is persistent and results in many red line artifacts during the session, the program will not be able to calculate the coherence scores accurately. In this case you can use the heart rhythm display screen and look for the “sine wave like” pattern. When the heart rate is within the normal range the heart is under its own control, the program will reflect HRV just like in anyone else.
NOTE: This will also apply to Vagal Stimulators as well.

HeartMath products are used for stress reduction purposes.
The HeartMath technology is for stress education and resilience training. emWave and Inner Balance products are not medical devices and are not marketed or sold to treat specific conditions. People with a wide variety of challenges and conditions have experienced benefits from using this technology to reduce their stress levels. We would appreciate hearing about your experience!
If you would like to contact us, please Click Here

We encourage you to consult with your health professionals to get their opinion on your use of the HeartMath technology as an adjunct to your treatment program.

Can I be injured or receive electric shock from the emWave sensor?
No, the sensors are completely safe; the circuitry is completely isolated inside the plastic enclosure.  There isn’t any transmission of electrical current. Further, all internal components use low voltage and current, with a maximum potential of 3.3V. The device is powered by circuitry in the module, in turn, powered by the USB bus of the computer which employs a maximum voltage of 5V, and is voltage and current limited to low levels, which are considered safe for human contact under any circumstance. These voltages and currents are a fraction of what somebody would experience touching a 9V block battery used in smoke alarms or similar devices.

Is there any significant electromagnetic field (EMF) radiation?
The Inner Balance™ Trainer Bluetooth Sensor uses BT4.0 (BTLE- BlueTooth Low Energy) which works at an output power range of 0.5 milliwatts (mW) or less – this is significantly lower EMF radiation than mobile phones which typically have output levels between 250 mW and 2000 mW.
The tiny Bluetooth emitter is in the module that attaches to your garment, not in the ear sensor.
(Inner Balance Bluetooth Sensor is compliant with applicable FCC requirements.)

I take Beta blockers; will that interfere with the emWave software/device?
Individuals with heart irregularities such as atrial fibrillation or flutter or intense clusters of premature ventricular contractions (PVC’s), or children who are unable to sit still, may be unable to use the emWave successfully. Beta/calcium channel blockers will not interfere with the emWave per se; in fact, since one of the effects of either of those medications is to widen the blood vessels, i.e. relaxing the muscle wall, etc., that will help the unit read your physiology. Vasoconstrictors are another story; those will interfere with the reading of the emWave. Use emWave and the exercises contained in the software as tools for individual balance, optimal performance and growth. Although this instrument and exercises are believed to be very safe and have potentially great benefit, no medical benefits or cures are expressed or implied. These programs and exercises are not to be used as, or used in lieu of, any course of medical or psychological treatment.

Professional Use

Once you’ve registered for a series, we are happy to refund the registration fee based on the following schedule:

  • Before Class 1: Full payment will be refunded, minus a $50 processing fee, when we receive your returned materials
  • After attending Class 1: Full payment will be refunded, minus a $100 fee, when we receive your returned materials 
  • After attending Class 2: Full payment will be refunded, minus a $150 fee, when we receive your returned materials
  • After attending Class 3: There will be no refund.

Are non-HeartMath certified practitioners permitted to teach an exercise for heart centering that is essentially the same as the Heart Lock-in, Quick Coherence techniques or other HeartMath techniques (without claiming to be certified by HeartMath) and cite the research from HeartMath showing the effects?

We have respect for any and all practices which teach people to focus in the heart and send love to others. Regarding our research however we haven't done any studies to compare other techniques to HeartMath techniques. We really can't say whether the substitution of any other techniques in a research study would give the same scientific results. We do encourage people to read and study our research and recommend it to others so you can certainly do that in your practice but not claim that the research applies to other techniques.

The HeartMath techniques have been designed consciously to have a certain word structure and sequence of steps to give an enhanced benefit to those who use them but we don't try to compare that to benefits from other practices. HeartMath techniques are widely used as an add-on to whatever practices people feel gives them benefit and that's the spirit in which we offer them.

At this time, the only online program by HeartMath that offers Continuing Education Units (CEU's) is the HeartMath Clinical Certification for Stress, Anxiety and Self-Regulation. These units are for the APA, not the AMA.
However, you can apply for CME credits through the AMA PRA Category 2 Credit™ – https://www.ama-assn.org/education/ama-pra-credit-system/what-know-about-other-kind-cme-credit

Science

Question: I just started two weeks ago. So far I’m really liking it but I’m confused by when I should go to a higher level? It says at 90% in coherence but I’m way far from that. How long does it usually take to advance levels?

Answer: Everyone is different, many people experience some sustainable results within the first couple of weeks of regular practice, but don’t be discouraged if your results are lower or it’s harder to get into high coherence. The effects of coherence will increase the more often you use your Inner Balance Trainer. If you find yourself in “high coherence” most of the time, then it’s time to challenge yourself with a higher level. If you haven’t done so already, I recommend signing up for our free video program The HeartMath Experience https://www.heartmath.com/experience/

Heart Coherence is a high performance and healthy statephysically, emotionally, mentally and spiritually— that brings out the very best in us. The physiological state called heart coherence is a type of coherence that occurs when our body’s systems, our breathing, heart rhythms, brain rhythms and hormonal response, are in sync with each other.

Learn More

What is Heart Coherence?

Why Heart Coherence Matters

How to Increase Heart Coherence

HRV data can be extracted and analyzed by different types of analysis programs designed to interpret this data.
emWave Pro Plus can only export as a .json file or in .rr value.
Here is a list of some of the programs known to exist for research purposes.

Free HRV analysis programs:

Disclaimer:
HeartMath has no affiliations with these programs nor shares any responsibility for any data management issues that may occur in the use of these free research programs.

The HeartMath Experience

HeartMath Experience Assistance

If you are unable to login to the HeartMath Experience.
Have your Enrollment Key at hand and use the following steps.

Please Note: The Enrollment Key is a one-time use and cannot be shared.
However, if you don’t have time to complete the entire 90-minute program, you just login to your account and you can pick up where you left off or review any portion of it, at any time.

Go to https://experience.heartmath.com

heartmath experience home screen

Click the Login button to see the following screen.

heartmath login screen
Login Procedure:

  • Enter your email address, password and click Login.
  • If that fails, the next step is to click the Forgot Password and enter your email address.
  • If the system finds your email, you will receive an email to reset the Password.

Please Note:
If the system does not find you it will tell you the email address is not recognized.
In that case, click – Create a HeartMath Account and create an account.
Once you have created an account, go back to the beginning and Login.

If you are still having difficulties, please contact HeartMath Technical Support.
[email protected]

Games

Requirements

To successfully run the Coherence Coach, your system must equal or surpass the following configuration:

  • Mac OSX 10.7, Windows 7 or higher
  • 2GB of RAM, 4GB recommended
  • 100 MB of free hard disk space

Installing Coherence Coach Software

  • PC: Double-click on the Set-up Coherence Coach.exe
  • MAC: Double-Click the Install Coherence Coach.pkg

Follow the on screen instructions.
Please Note: For a company computer you may need the administrator’s password to install the application. If it’s your personal computer, you should have administrator rights for that computer and can install anything you want. 

Uninstalling the Coherence Coach Software

  • PC: Go to Control Panel, Programs and choose uninstall a program and find the Coherence Coach.
  • Mac: Drag the “Coherence Coach” application icon to your trash can and delete any alias you may have created.

Please Note: For a company computer you may need the administrator’s password to install the application. If it’s your personal computer, you should have administrator rights for that computer.

Technical Support

For technical support call (800) 450-9111 (U.S. and Canada only) 9:00 AM through 5:00 PM, Monday through Friday, Pacific Standard time.
You can also send an email to [email protected].

To access the games, click the hot air balloon icon/button in the top right center of the main screen.

When you click on the balloon icon you will see the Coherence Coach, Games and Visualizers. The Games consist of, the Balloon Game, the Garden Game and the Rainbow Game. You will also see the Mandala and four legacy Visualizers available.

My Inspiration is a unique, fully customizable visualizer allowing you to create a personal experience by entering your own pictures and music. We encourage you to give it a try!

Always be sure to update the emWave program, to get the latest features!

The Blocked Plug-In error message is due to having an older version of Adobe Flash Player.
Adobe Flash Player was discontinued in 2020.
You should verify you have the current release of your emWave2 or emWave Pro software.

Go to www.heartmath.com//support/downloads and get the latest version of the emWave programs.
Use the installer file to install the latest version on your computer.
It may be installed over your current installation, directly from your Downloads folder.

Introduction

Question: I just started two weeks ago. So far I’m really liking it but I’m confused by when I should go to a higher level? It says at 90% in coherence but I’m way far from that. How long does it usually take to advance levels?

Answer: Everyone is different, many people experience some sustainable results within the first couple of weeks of regular practice, but don’t be discouraged if your results are lower or it’s harder to get into high coherence. The effects of coherence will increase the more often you use your Inner Balance Trainer. If you find yourself in “high coherence” most of the time, then it’s time to challenge yourself with a higher level. If you haven’t done so already, I recommend signing up for our free video program The HeartMath Experience https://www.heartmath.com/experience/

Using the power of your heart to balance thoughts and emotions, you can achieve energy, mental clarity and feel better fast anywhere. Use Quick Coherence especially when you begin feeling a draining emotion such as frustration, irritation, anxiety or anger. Find a feeling of ease and inner harmony that’s reflected in more balanced heart rhythms, facilitating brain function and more access to higher intelligence.

Quick Coherence Technique

Step 1. Focus your attention in the area of the heart. Imagine your breath is flowing in and out of your heart or chest area, breathing a little slower and deeper than usual.

Suggestion: Inhale 5 seconds, exhale 5 seconds (or whatever rhythm is comfortable as long as it’s steady).

Step 2. Make a sincere attempt to experience a regenerative feeling such as appreciation or care for someone or something in your life.

Suggestion: Try to re-experience the feeling you have for someone you love, a pet, a special place, an accomplishment, etc., or focus on a feeling of calm or ease.

Question 1: Aside from helping to reduce stress, what other benefits do I get from the emWave System or Inner Balance?

Question 2: Pacemakers and the emWave or Inner Balance products.

Question 3: HeartMath products are used for stress reduction purposes.

Question 4: Can I be injured or receive electric shock from the emWave sensor?

Question 5: Is there any significant electromagnetic field (EMF) radiation?

Question 6: I take Beta blockers; will that interfere with the emWave software/device?

HeartMath technology is designed for stress education and resilience training.
The HeartMath family of products are not medical devices and are not marketed or sold to treat specific conditions. People with a wide variety of challenges and conditions have experienced benefits from using HeartMath technology to reduce their stress levels.

We encourage you to consult with your health professionals to get their opinion on your use of the HeartMath technology as an adjunct to your treatment program.

Aside from helping to reduce stress, what other benefits do I get from the emWave System or Inner Balance?
Use of the emWave System (PRO or emWave2) and Inner Balance include more than stress management. Increasing your coherence level, which is the primary goal of using these systems, increases performance. Whether or not you feel the negative effects of stress, you can use it to improve mental clarity which will have a positive effect on your daily life, business communications and creativity.
Additionally, the emWave Systems and Inner Balance provide a great way to improve performance in sports. The systems entrain you to easily enter into a high performance state that athletes like to call “The Zone”. With practice, this can occur within seconds and makes this system a highly valuable tool.

Pacemakers and the emWave or Inner Balance products.
People with pacemakers can usually use the emWave or Inner Balance programs.
In most cases pacemakers only take over the job of pacing the heart when the heart rate drops below or above a preset rate that is programmed in.
In some cases however, the pacemaker is always pacing the heart. In this case the program will only reflect the pacing done by the pacemaker and therefore will not be able to show change in Heart Rate Variability (HRV) due to changes in nervous system activity. Also, if you have an arrhythmia, you will see Red lines (Artifacts) in the heart rhythm graph, indicating that either an extra heartbeat occurred or a heartbeat was skipped. Blue lines indicate that the session data exceeded the current graph parameters and will cause the program to make an adjustment to accommodate the new parameters.
(Please note that Artifacts are not a malfunctioning of the system, just a momentary loss of available data. They can be the result of poor positioning of the sensor. Re-positioning the sensor can alleviate this issue.)

If the arrhythmia is persistent and results in many red line artifacts during the session, the program will not be able to calculate the coherence scores accurately. In this case you can use the heart rhythm display screen and look for the “sine wave like” pattern. When the heart rate is within the normal range the heart is under its own control, the program will reflect HRV just like in anyone else.
NOTE: This will also apply to Vagal Stimulators as well.

HeartMath products are used for stress reduction purposes.
The HeartMath technology is for stress education and resilience training. emWave and Inner Balance products are not medical devices and are not marketed or sold to treat specific conditions. People with a wide variety of challenges and conditions have experienced benefits from using this technology to reduce their stress levels. We would appreciate hearing about your experience!
If you would like to contact us, please Click Here

We encourage you to consult with your health professionals to get their opinion on your use of the HeartMath technology as an adjunct to your treatment program.

Can I be injured or receive electric shock from the emWave sensor?
No, the sensors are completely safe; the circuitry is completely isolated inside the plastic enclosure.  There isn’t any transmission of electrical current. Further, all internal components use low voltage and current, with a maximum potential of 3.3V. The device is powered by circuitry in the module, in turn, powered by the USB bus of the computer which employs a maximum voltage of 5V, and is voltage and current limited to low levels, which are considered safe for human contact under any circumstance. These voltages and currents are a fraction of what somebody would experience touching a 9V block battery used in smoke alarms or similar devices.

Is there any significant electromagnetic field (EMF) radiation?
The Inner Balance™ Trainer Bluetooth Sensor uses BT4.0 (BTLE- BlueTooth Low Energy) which works at an output power range of 0.5 milliwatts (mW) or less – this is significantly lower EMF radiation than mobile phones which typically have output levels between 250 mW and 2000 mW.
The tiny Bluetooth emitter is in the module that attaches to your garment, not in the ear sensor.
(Inner Balance Bluetooth Sensor is compliant with applicable FCC requirements.)

I take Beta blockers; will that interfere with the emWave software/device?
Individuals with heart irregularities such as atrial fibrillation or flutter or intense clusters of premature ventricular contractions (PVC’s), or children who are unable to sit still, may be unable to use the emWave successfully. Beta/calcium channel blockers will not interfere with the emWave per se; in fact, since one of the effects of either of those medications is to widen the blood vessels, i.e. relaxing the muscle wall, etc., that will help the unit read your physiology. Vasoconstrictors are another story; those will interfere with the reading of the emWave. Use emWave and the exercises contained in the software as tools for individual balance, optimal performance and growth. Although this instrument and exercises are believed to be very safe and have potentially great benefit, no medical benefits or cures are expressed or implied. These programs and exercises are not to be used as, or used in lieu of, any course of medical or psychological treatment.

General Information

The best way to order a HeartMath product is to choose and order it directly from the online store at:  https://store.heartmath.com/
Secure Online Shopping: Our online shopping offers industry-standard SSL-encryption and is fully guaranteed.

Methods of Payment:
American Express
VISA
Master Card
Discover Card
Checks drawn on U.S. banks

For assistance in placing an order:
Email: [email protected]
Fax: 831-338-9861
Toll-free: 800-450-9111 (Mon – Fri 9 to 5:30 Pacific Time)
Telephone: 831-338-8700

Mail:
HeartMath Order Department
14700 West Park Avenue
Boulder Creek, CA 95006

Using the online Store and forgot your password?
Just click on the following link and enter your e-mail address and you will be e-mailed a new password.
Enter your email/login ID and click: Forgot Password to receive a new password.

Shipping
Orders are processed & shipped within 2 working days of receipt. Please keep this in mind for shipping requests that are more urgent and adjust shipping methods accordingly.

If duties or taxes are assessed, most countries will collect from the recipient a customs clearance and delivery fee, in addition to the duties and taxes. This fee is authorized by international customs agreements to reimburse the delivery service for the costs it incurs in clearing the items through customs and collecting duties at the time of delivery. The duties, taxes, and fees, if applicable, are not included in the shipping and are to be paid by the recipient.

Backorders:
If we can’t fill your order immediately because an item is either not yet released or out of stock, we’ll notify you via email, fax, telephone or postal mail.

Paid Subscription Services and Maintenance Fees:
Subscriptions & maintenance fees are renewed automatically. If you wish to change payment method or cancel completely, you may do this from your account page on the HeartMath store. Fees are non-refundable. Our money back guarantee for HeartMath products does not apply to training programs, on-line programs or any subscription or maintenance services.

What is my order status?
You can track the status of your order at anytime by logging into the HeartMath Store and click on – Account. Click here to Login and track your order.
From your Account, you can see any of your orders, the status of that order and any associated tracking numbers.

How do I cancel my order?
If you paid by credit card, and need to cancel your order please contact Customer Service at: (831) 338-8700 Please remember to include your order number for faster service.

How do I return a product?
Returns for any manufacturer defect must be made within 1 year of the receipt of the order for a replacement. Before returning your product to HeartMath, please call (800-450-9111) or email [email protected] to obtain a Return Authorization number (RA#) and shipping instructions. Office hours are 9 AM to 5 PM (PST), Monday thru Friday. All returns must have a RA# assigned in order to be processed.
Please include a copy of your invoice, the RA# and a brief reason for the return. If you no longer have your invoice, include a note with your name, address, phone number, email address, reason for the return and RA#.

What is your refund policy?
If you are not completely satisfied, you may return your product within 60 days for a full refund, less the shipping and handling fees. Does not apply to training programs, on-line programs, maintenance fees or any subscription services. Returned products must be in original packaging, including all original parts. Upon receipt of your product, a refund will appear on your credit card within 7-10 business days.
Please Note: Refund requests are subject to approval; We reserve the right to refuse a refund based on obvious physical damage caused by abuse.

Why are you not accepting my credit card?
There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank’s end, may have encountered a machine error. If you do have problems, you can contact Customer Service. Please provide them any error message numbers you may have received, as well as the order number from the shopping cart.

What address should I enter in the billing information screen?
For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.

Should I put spaces or dashes in the Credit Card number?
No. Your card number should be entered as a continuous string of numbers. You will also be asked for the Security Code located on the back of your card.

Do I have to pay sales tax?
Applicable sales tax will be applied to your order.

Manage email preferences

In the hopes of better serving you, HeartMath has two types of emails:

1. Content emails are designed to support your learning and growth by helping you better understand how to access the intelligence of your heart.
2. Promotional emails let you know about special offers for HeartMath products and training.
If you wish to limit the number of communications or prefer not to receive any future emails from HeartMath, Click Here

HeartMath® Privacy Policy

HeartMath, Inc recognizes the importance of protecting the privacy of all information provided by you on our websites, as subscriber to our mailing lists, registrant for our events, participants in our surveys, and member of the HeartCloud™ service. We have created this policy out of a fundamental respect for your right to privacy and to guide our relationships with you. This Privacy Policy statement discloses the privacy practices for all products and offerings owned by HeartMath, Inc. For the purpose of applicable data protection legislation, the data controller of your personal information is HeartMath Inc.

Summary

For your benefit we collect a range of information from you during your use of our websites or apps.

  • Anonymous information to better understand your use of our sites and serve you better
  • Contact information, when you subscribe to email lists or certain specific site services
  • Financial information, when you make purchases in our store
  • If you use our HeartCloud service, we store physiological practice information to analyze sessions for results like trophies, to synchronize between your devices and to back up your data.

We use great care in storing and protecting this information. You have the right to access your personal data and to delete it. You must be 16 years of age or older to use our sites and services otherwise you will need parental consent. Should you have trouble or any questions about this, please contact HeartMath Support with detailed information.

Information Collection and Usage

HeartMath, Inc collects information from you. In this section of our privacy policy, we will describe the type of information we collect and how we use it to provide you with better services. Our online products and offerings are not intended for anyone under the age of sixteen (16). Children under the age of sixteen (16) may not place orders on our store, participate in our social networking websites or otherwise provide personally identifiable information to us online.

Right to Access and Data Portability

You have the right to access your data. In most places this mainly holds your email information. HeartCloud services store all practice session data for your personal use. This consists of the Heart Rate data of your practice sessions and derived statistics like Coherence. You may download the free emWave 2 PC software at https://www.heartmath.com/support/downloads/ , where you can download your active sessions to inspect the data and export sessions to a spreadsheet, for example. Alternatively, login to your HeartCloud account, go to the Profile -> Data tab to request a download of your HeartCloud data.

Right to be Forgotten

You can access and control your subscription at https://www.heartmath.com/unsubscribe.

In HeartCloud you can log into your account, go to your Profile page, and delete your account. All your session data and account info will be deleted that is stored on the server. The data stored on your desktop or mobile devices will be retained on those devices and requires deletion from those devices and client software separately. The following Sections provide more Detail on the Data we retain

During registration, for our websites and events, you are required to give your contact information (such as name, e-mail address, mailing address and phone number). We also may collect demographic information (such as job title and purchasing responsibilities, company information and professional certification). For internal purposes, we use this information to communicate with you and provide requested services, and, on our websites, provide a more personalized experience. We use aggregate demographic information about our visitors including you to improve our service, for marketing purposes and industry reporting.

For our offerings that require payment (such as certain events, products and subscriptions), we also collect your credit card information (such as account name, number and expiration date), which is used by us and our credit card processors for billing purposes only and is not otherwise shared. Please see the “Security” section below.

If you wish to subscribe to our e-mail newsletters, we ask for your contact information (such as name, e-mail address and, occasionally, demographic information). We use this information in the same manner as we use contact information in the registration and ordering process described above. Recipients of our newsletters can unsubscribe using the instructions listed at the end of the e-mail newsletter or by sending an e-mail to: [email protected] with the e-mail address used to subscribe. You can also visit the subscription page mentioned above.

From time to time we may invite you to provide information via surveys or contests. Participation in these surveys or contests is completely voluntary and you therefore have a choice as to whether or not to disclose requested contact information (such as name and mailing address) and demographic information (such as zip code or job title). In addition to other uses set forth in this policy, contact information collected in connection with surveys and contests is used to notify the winners and award prizes, to monitor or improve the use of our promotions and offerings, and may be shared with sponsors of such surveys or contests.

At some of our websites, we offer interactive and community features such as “wall” postings, status updates and feeds, discussion boards, webcasts and customer profiles. Accordingly, HeartMath, Inc collects content submitted by you such as data, text, software, music, audio, photographs, graphics, video, messages, links, tags, comments, status updates and other materials. Note that all personal information sent or posted via such features becomes public information for which HeartMath, Inc is not responsible and cannot be held accountable. Some of these features automatically make certain information public (e.g., user name, avatar photograph or image, “about me” information, Licensed HeartMath Provider status). If you choose to make available any of your personally identifiable information, you do so at your own risk.

If you elect to use our referral service for informing a friend about our websites and offerings, we may ask you for the friend’s name, job title and e-mail address. HeartMath, Inc will store and use this information to send the friend an invitation to browse our website. This information may also be used to provide information about our company and related products and offerings. The friend may contact us as specified in the tell-a-friend message to request that no further communications be sent.

We have features where you can submit information to us (such as our feedback forms). Letters to the editor and similar submissions may be made public. Requests for service, support or information may be forwarded internally and to our contractors, business affiliates and advertisers as needed to best respond to a specific request. We may retain e-mails and other information sent to us for our internal administrative purposes and to help us to serve you better.

In order to best serve you, we may send updates that contain important information about our websites and offerings. For example, we send new members a welcoming message and verify password and your name for our password-protected sections. We may also communicate with you to provide requested services and for account-related issues via e-mail, phone or regular mail. Such communications are not subject to opt out while your account is active, e.g., for a current subscription.

We offer you the option to receive information about our company, related products, offerings and special deals. You can choose not to receive these communications as set forth in our Permission section below.

Our websites have features that automatically collect information from you to deliver content specific to your interests and to honor your preferences. This information assists us in creating websites that will serve your needs. One of the most common tools is the “cookie.”

A cookie is a piece of data stored on your computer containing information about you to help with services such as adding connections to friends or groups, adding certain content, and connecting with applications. Cookies are not stored on our servers. Usage of our cookies is in no way linked to any personally identifiable information while on our website. Our Web shopping cart utilizes cookies to facilitate the ordering process. We use "cookies," containing information about your online session in order to require you to login only once, thereby saving time while on our website. If you reject cookies, you may be limited in the use of some areas of our website. For example, the you may not be able to place an order in our online store. We may additionally note some of the pages you visit on our website through the use of pixel tags (also called clear gifs). The use of cookies and pixels enable us to track and target your interests to enhance your experience while on our websites.

Some of our business affiliates and advertisers may use cookies on our website in ads or promotions. However, HeartMath, Inc has no access to, no control over, and accepts no responsibility for these business affiliates’ or advertisers’ cookies, information gathering practices or usage of said information. You are subject to the separate privacy policies and practices of those business affiliates and advertisers. Our websites contain links to other websites. HeartMath, Inc is not responsible and shall not be held accountable for the privacy practices or content of these other websites. We encourage you to be aware when you leave our website and to read the privacy policies of each website to which we may link that may collect personally identifiable information. For our internal purposes, we gather date, time, browser type, navigation history and the IP address of all visitors to our website. This information does not contain anything that can identify you personally. We use this information for our internal security audit log, trend analysis and system administration, and to gather broad demographic information about our customers for aggregate use.

We may combine anonymous demographic information supplied by you during registration with aggregate website usage data to provide general profiles, in aggregate non-personally identifiable form, about you and your preferences in the content of the website. We may share this composite information with our business affiliates to help them better understand our offerings and customer base. Neither information of a medical/diagnostic nature nor the state of your health is collected, distributed or reported upon. However, in some places you may describe or comment upon your or others’ medical or diagnostic issues or health without our control.

  1. Registration and Ordering
  2. E-mail Newsletters
  3. Surveys and Contests
  4. Interactive Features
  5. Messaging from Our Offerings
  6. At some of our websites, we offer the ability for you to send messages to one another, and even to persons not using our websites. Accordingly, HeartMath, Inc collects and transmits content submitted by you for such messaging. By posting on our interactive features or messaging features, you are consenting to receive comments or messaging from others, who may view and respond to such postings. We provide mechanisms for you to report spam or other unsolicited messaging to us.
  7. “Tell-A-Friend”
  8. Communications with Us
  9. Communications from Us: Service Updates, Special Offers
  10. Automatic Data Collection

With Whom Your Information is Shared

On our websites with interactive features or messaging features, your user ID and any profile information you submit are displayed in the public and private areas of such websites. Generally, all of your activities on such websites will be identifiable to your user ID. Personal information may be publicly shared through our interactive features (see “Interactive Features” above) and our messaging features (see “Messaging from Our Offerings” above).

When we have co-branded, customized, private labeled, “powered by,” or sponsored products and offerings, or when we join with other parties to provide specific products or services, we may share (provide and receive) personal information with them. We do not share credit card information with such third parties. If you are sharing your HeartCloud with applications created by other providers, you will be specifically asked to authorize such linkage. You will be able to cancel this connection by going to your profile page. Cancelling the connection does not remove the data on the servers of other providers.

We may use outside shipping companies to ship orders and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. Aggregate information also may be shared with our contractors, business affiliates and advertisers only on an anonymous aggregate basis. Other than as set forth above, we do not share personally identifiable information with other companies, apart from those acting as our agents in providing our promotions, products and services, and which agree to use it only for that purpose and to keep the information secure and confidential. Also, our parent, subsidiary and affiliate companies, entities into which our companies may be merged, or entities to which any of our assets, products, websites or operations may be transferred, will be able to use personally identifiable and aggregate information.

We will also disclose information we maintain when required to do so by law, for example, in response to a court order or a subpoena or other legal obligation, in response to a law enforcement agency’s request, or in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property. You should also be aware that U.S. Bankruptcy Courts and other government authorities might have the authority under certain circumstances to permit personal information to be shared or transferred to third parties without permission.

Correction/Updating Personal Information

If your personally identifiable information changes (such as zip code), or if you no longer desire our offerings, we provide a way to correct or update your personal information. You should contact Customer Support for the applicable product or service

Privacy by Design

We use all reasonable precautions to protect your personal information and to see that it is stored securely by our contracted data centers. We continuously improve our security and update our systems. Should a breach happen we pledge to notify you, if you are affected.

When you place an order online at a HeartMath, Inc store website, the information you send is protected by Secure Sockets Layer (SSL) technology. SSL encrypts your order using strong 128-bit encryption to prevent the decoding of that information by anyone other than the recipient as it travels over the Internet. SSL is the industry standard in transferring credit card information to process your orders. The SSL encryption translates your order information into a highly indecipherable code.

When you’ve finished shopping and begin the checkout process, you will be in the secure area of the website. A warning window may pop up to notify you that you are entering this secure area. A key or a closed lock will appear in the lower left hand corner of your screen and/or the right side of the address bar in Internet Explorer to notify you of this change. (In Netscape, it’s in the lower left-hand corner, just above the Start button. On a Mac, the lock icon may be in the lower left-hand corner of both browsers.) You will remain in this secure area for the entire checkout process.

If your browser doesn’t support SSL, you’ll be unable to connect to our secure shopping cart server, which means you needn’t worry about mistakenly placing an order through an unsecured connection. If you can’t access the secure server, for whatever reason, we offer many other options for placing an order. You may place your order by sending it via e-mail to: [email protected] If you choose this option, please DO NOT include credit card information, as e-mail is absolutely not a secure method of sending private financial information over the Internet. Simply include your daytime phone number in the e-mail, and we will call you for the necessary information. You may also order by phone or fax during normal business hours at (800) 450-9111. We’re open from Mon – Fri 9 to 5:30 Pacific Time. Of course, you may also print your completed order and mail it to us at: HeartMath, Inc 14700 West Park Avenue Boulder Creek, CA 95006 If you have further questions, please call us toll-free at 1-800-450-9111 or e-mail us, including your name and mailing address, at: [email protected]

International Customers

Our web sites are hosted and our services are provided in the United States of America and are intended for and directed to US customers. If you are accessing the web sites or services from the European Union, Asia, or any other jurisdiction with laws or regulations governing personal data collection, use, and disclosure, which differ from United States laws, please be advised that through your use of the web sites and services, you are transferring your personal information to the United States of America and you consent to that transfer. Not all European laws may apply to our websites in the US. HeartCloud™ follows GDPR standards. Data is stored on US servers.

Notification and Changes

If we change our privacy policy, we will post those changes on this page so you are aware of what information we collect, how we use it and under which circumstances, if any, we disclose it. You should check this policy frequently to keep abreast of any changes. You shall be deemed to have accepted such changes by continuing to use our offerings after such changes have been posted. If you do not agree to any of such changes, you may immediately cease all website account access and usage. You agree that such termination will be your exclusive remedy in such event.

For questions relating to the company, HeartMath Inc., please contact:

Chris Jacob
Chief Financial Officer
E-Mail: [email protected]

Effective Date of This Version: June 25, 2021

 

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