To ensure a stable connection between your Inner Balance Bluetooth sensor and your mobile device, it is important to understand the difference between “Pairing” and “Bonding.”
1. Pairing vs. Bonding
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Pairing: This is the standard act of syncing a Bluetooth device (like headphones) through your phone or tablet’s main settings.
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Bonding: This is the act of syncing a specialized device to a specific app.
The most common issue: If you “Pair” the HeartMath sensor in your phone’s Bluetooth settings, the Inner Balance app will not be able to “Bond” with it, and the sensor will not work. You must connect the sensor through the app only.
2. Initial Setup Requirements
Before troubleshooting, please ensure your sensor has sufficient power. New sensors should be charged for at least 2 hours before their first use. Once charged, the battery life is extensive and should not require frequent recharging.
3. Step-by-Step Troubleshooting
If the app is not recognizing your sensor, follow these steps to clear the connection and reset the “Bond”:
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Refresh Bluetooth Settings:
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Go to your device’s main settings and turn Bluetooth OFF.
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Wait a few seconds, then turn Bluetooth back ON. This saves the settings change and refreshes the antenna.
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Clear App Cache:
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Open the Inner Balance App.
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Tap the Settings icon (small gear) in the top left corner.
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Navigate to App and Sensor Info.
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Tap on Forget All Sensors.
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Power Cycle your Device:
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Completely close the Inner Balance App.
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Restart your phone or tablet. This is a critical step to clear any background processes that might be interfering with the Bluetooth Low Energy (BTLE) signal.
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Reconnect:
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Open the Inner Balance App and follow the on-screen prompts to connect your sensor directly within the application.
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