emWave Pro emWave Pro Plus emWave2®

Installing emWave Software

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Follow these steps to successfully install or update your emWave software.

1. Pre-Installation Requirements

  • Administrator Rights: Ensure you are logged into your computer with Administrator privileges. You can verify this in the Control Panel > User Accounts.

  • Security Software: You may need to temporarily disable third-party antivirus software if it is configured to block new installations.

2. Installation Process

  1. Download the Installer: Visit https://www.heartmath.com/support/downloads/ to download the correct version for your system.

  2. Run the Package: Locate the file in your Downloads folder and double-click the installer.

  3. Grant Permissions: Your computer may ask for permission to continue. Click Allow or Yes on any User Account Control (UAC) windows that pop up during the process.

  4. Follow the Wizard: * Disclaimer: Read and accept the program disclaimer.

    • Release Notes: Review the notes to learn about new features or enhancements.

    • User Information: Enter your name and (optional) your company. Note that this information identifies the local user and is not sent to HeartMath.

  5. Finalize: Click Finish once the installation is complete.

3. Software Activation and Setup

  • Registration: Open the program from your desktop icon. You will be prompted to enter your Registration Number. This 10- or 12-digit key is located on the back of the documentation that came with your product.

  • Creating a User: The program requires at least one User profile to function. Follow the prompts to set up your primary user.

  • HeartCloud (Optional): While not required, creating a HeartCloud account allows you to sync your session data and receive updates on new services.

4. Updating the Program

HeartMath periodically releases significant updates containing fixes, enhancements, or new games.

  • On Windows: Go to Help > Check for Updates.

  • On Mac: Go to emWave Pro > Check for Updates.

  • The Update Process: If an update is found, the software will uninstall the current version and install the new one. Your session data is safe; it is stored in a separate file outside the program folder specifically to prevent data loss during updates.