Keeping your emWave software up to date is essential for maintaining a stable connection with your hardware and ensuring compatibility with the latest Windows and macOS updates.
Method 1: Using the In-App Updater (Recommended)
The easiest way to update is to use the built-in utility. This ensures you only download the necessary patch files.
- Launch the Software: Open emWave Pro or emWave2.
- Locate the Help Menu:
- Windows: Look at the top left of the program window for the Help menu.
- Mac: Look at the top menu bar (next to the Apple icon) for Help.
- Check for Updates: Click Check for Updates.
- If your software is current, a message will appear stating you have the latest version.
- If an update is found, a summary of the new features or fixes will be displayed.
- Download and Install: Click Update or Download. The software will handle the download. You will likely be asked to close the emWave program before the installation begins.
Method 2: Manual Update (Full Reinstall)
If the in-app updater fails or if you are moving to a brand-new computer, you can download the full installer.
- Visit the official HeartMath Downloads Page.
- Select the installer for your specific product (emWave Pro/Plus or emWave2) and your operating system (Windows or Mac).
- Run the installer. It will typically detect your existing installation and update the files while keeping your session database intact.
Method 3: Auto-Update Settings
You can set the software to check for updates automatically so you never miss an improvement.
- Go to Edit > Preferences (Windows) or emWave Pro > Preferences (Mac).
- Under the General tab, ensure the box for “Automatically check for updates” is checked.
Troubleshooting Update Issues
- Administrative Rights: On many office or clinical computers, you may need administrative permission to install software updates. If the installation fails, try right-clicking the installer and selecting “Run as Administrator.”
- Firewall Blocks: If the software says it cannot connect to the update server, ensure your firewall is not blocking
emWavePC.exeoremWave2.exe. - Registration Numbers: Updating your software will not delete your registration number or your session data. However, it is always a good practice to have your registration number saved in a safe place.