1. How do I sync my emWave2 with my computer?
To sync your sessions, you first need the appropriate software.
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Software: If you do not have it, download the free emWave2 software. Important: If you already have emWave PRO or PRO PLUS installed, do not install the emWave2 software, as it will cause data conflicts. emWave PRO is already compatible with the emWave2 device.
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Process: 1. Connect the emWave2 to your computer using the provided USB cable. 2. Open your emWave program (emWave2 or emWave PRO). 3. Click File in the upper left corner and select Sync emWave2. 4. Select Sync Session Data with Device to transfer your recorded sessions.
2. Is it OK to sync my emWave2 to more than one computer?
Yes. You can use the handheld device on several computers. The software will recognize the Digital ID created during the first installation. However, because the emWave2 software is a single-user program, you must clear the session data from the device before moving it to a different user or computer to keep data organized.
3. What is the difference between “Delete” and “Wipe”?
There is a critical distinction between these two functions:
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Delete: Use this to remove session data from the emWave2 memory after syncing.
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Wipe: Use this only if you are transferring ownership of the device to a new person. Wiping deletes the device’s unique Digital ID. If you wipe the device, other computers that previously recognized it will no longer be able to identify it until it is re-registered.
4. How do I know when my emWave2 is fully charged?
The emWave2 charges automatically whenever it is connected to a powered USB port.
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Full Charge Indicator: You will see 5 solid blue lights on the Heart Action Strip.
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Note: If four lights are solid and the fifth one is flickering, the unit is considered fully charged.
5. How do I know if my emWave2 is in Advanced Mode?
The device indicates its mode through startup tones:
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Basic Mode (Default): Makes 2 distinct tones at startup.
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Advanced Mode: Makes 3 distinct tones at startup.
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How to Exit Advanced Mode: Press and hold the top portion of the thumb sensor for 10 seconds. You will hear 4 rapid beeps (high, high, high, low) indicating you have returned to Basic Mode.
6. Can I install emWave2 software on a computer that already has emWave PRO?
No. We do not recommend or support having both programs on the same machine. emWave PRO already includes all the functionality needed to run the emWave2 hardware.
Features found in emWave PRO (not in emWave2 software) include:
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Support for multiple users and additional databases.
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Power Spectrum and Pulse data displays.
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Ability to Import or Export session data.
7. How do I get more training?
For further guidance, HeartMath provides instructional videos on their official training page.