If you are experiencing inconsistent pulse readings or the Inner Balance app cannot find your sensor, follow this guide to optimize your hardware setup.
1. Connection and Software Setup
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iOS Lightning Users: Remove protective phone cases that might prevent the connector from seating fully. Ensure the ear sensor cable is pushed all the way into the connector module.
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Bluetooth Users: Do not pair the sensor in your phone’s Bluetooth settings. The sensor must be paired directly inside the Inner Balance app.
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App Refresh: Close other open apps to free up device resources. If the sensor still isn’t detected, restart the app or reboot your device.
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Updates: Always ensure you are running the latest version of the Inner Balance app.
2. Optimal Placement Tips
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The “Cheek” Rule: Place the sensor on the fleshy part of the earlobe, as close to your cheek as possible for the strongest signal.
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Left vs. Right: We aren’t perfectly symmetrical. If one ear isn’t giving a good reading, try the other.
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Stillness: The sensor is highly sensitive. Talking or moving during a session can cause “artifacts” (red lines) or signal loss.
3. Circulation and Temperature
The sensor uses light to detect blood flow. If your ears are cold, the blood vessels constrict, making it difficult to read a pulse.
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Warm up: Rub your earlobes for a few seconds with your fingers to increase blood flow before starting.
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Relax: Taking a few deep breaths before clipping the sensor on can help settle your heart rate for a cleaner start.
4. Cable Management
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Use the Lapel Clip: This is essential. Attach the clip to your clothing (shirt collar or lapel) with enough slack to move your head. This prevents the weight of the cable from pulling on the ear sensor, which is a common cause of disconnected sessions.
5. Maintenance and Cleaning
Skin oils can build up on the sensor windows over time, blocking the signal.
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Cleaning: Use a soft cloth with 1-2 drops of rubbing alcohol to wipe the contact points.
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Warning: Do not use a dripping wet cloth. If liquid enters the sensor casing, it can ruin the electronics and void your warranty.
Still having trouble? Check for a physical break in the cable or contact HeartMath Technical Support for further hardware diagnostics.