Overview: Competing System Resources
On some mobile devices, the internal hardware responsible for Bluetooth Low Energy (BTLE) sharing resources with the Wi-Fi and cellular antennas. When these other antennas are actively searching for signals or transferring large amounts of data, they can “starve” the Bluetooth connection, causing the Inner Balance sensor to disconnect or fail to pair.
Recommended Solution: Airplane Mode “Reboot”
To give your sensor the best chance of a stable connection, you can temporarily isolate the Bluetooth antenna:
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Enable Airplane Mode: Open your device’s quick settings and tap the Airplane icon. This will shut down all wireless communications (Cellular, Wi-Fi, and Bluetooth).
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Re-enable Bluetooth: While Airplane Mode is still active, manually go into your settings and turn Bluetooth back ON.
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Sync the Sensor: Open the Inner Balance app and pair your sensor. By disabling the Wi-Fi and cellular “competition,” the Bluetooth antenna can focus entirely on the sensor signal.
Important Considerations
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Connectivity Limitations: Once Airplane Mode is activated, your device will not be able to send or receive phone calls, text messages, or emails. Any feature requiring an internet connection (like syncing to HeartCloud) will be paused.
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Post-Session Sync: You can complete your coherence session in Airplane Mode. Once you are finished, you can turn Airplane Mode OFF to allow the app to sync your session data to HeartCloud.
When to Use This Method
Use this troubleshooting step if you experience:
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Frequent mid-session disconnections.
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A “Sensor Not Found” error despite the sensor being charged and nearby.
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Significant “noise” or gaps in your HRV heart rhythm graph.
For further assistance, please visit our Contact Support page.