The following steps resolve 98% of all issues with Inner Balance on an iOS device.
Please perform each step, especially closing all open apps and rebooting your device.
Make sure that the connector is fully engaged with the Device and that the Ear Sensor jack is pushed in all the way.
Protective cases may interfere with the connection.
Try taking the Device out of the protective case to see if this is the problem.
Sometimes, apps may not be as responsive as they should be.
The cause of this may be that you have too many apps open at one time.
To close Apps with iOS 6:
- Press the Home Button twice in rapid succession.
- Hold your finger on any app for 2 seconds.
- The Applications Icons will start to shake with a red circle with a white Minus sign.
- NOTE: Make sure it has a red circle with a white Minus sign and not a black X (X will delete the app from the device).
- Press on the red circle with a white Minus sign to close the app.
- Repeat until all apps are closed.
To close Apps with iOS 7 and newer:
- Press the Home Button twice in rapid succession.
- All of the apps that are open will be displayed across the screen in a row.
- Swipe upward on each one to close the app.
- Repeat until all apps are closed.
Restart your iOS Device:
- Press and hold the Sleep/Wake button on the top of your device until the slider appears.
- Drag the slider to turn your device completely off.
- Wait until the spinning icon in the center of the screen completely disappears.
- After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.
- Wait for you iOS Device to power on, then retry the Inner Balance app.
Please Note: It is important to check for updates to the Inner Balance app, periodically.
For additional information, see the on-line Help in your application or there is video instruction available at: HeartMath Free Training – Inner Balance.