Error code – Sensor Not Found / Device Not Found

If you see an error code – Sensor not Found / Device Not Found -, it will be a connection issue. We recommend rebooting the device with the sensor hardware plugged in.

Do not use any adapters between the sensor hardware and the local machine. Most adapters are not qualified for two way data transfer.

Please Note: This method may not work on a Mac. In which case we recommend, reboot the computer only, with the sensor hardware unplugged. It may be necessary to try installing the program on a different computer in an effort to troubleshoot the sensor.

With a fresh start, the computer should now be able to see the sensor hardware and recognize it as a Human Interface Device (HID). You can also see the sensor hardware HID, listed in the Device Manager listings.

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