As of November 28th, 2023 the new version of the Inner Balance app will not work or be supported on some of the older Kindle devices. If you already have Inner Balance installed, it will continue to work. This notice only applies to users with older devices wishing to install the latest version of Inner Balance.
Please check the un-supported devices on the list below.

Question: I just started two weeks ago. So far I’m really liking it but I’m confused by when I should go to a higher level? It says at 90% in coherence but I’m way far from that. How long does it usually take to advance levels?

Answer: Everyone is different, many people experience some sustainable results within the first couple of weeks of regular practice, but don’t be discouraged if your results are lower or it’s harder to get into high coherence. The effects of coherence will increase the more often you use your Inner Balance Trainer. If you find yourself in “high coherence” most of the time, then it’s time to challenge yourself with a higher level. If you haven’t done so already, I recommend signing up for our free video program The HeartMath Experience https://www.heartmath.com/experience/

In the emWave2 software you export session data one session at a time.

Go to the Review Progress screen, and double-click on the session you want to export.
Do a Copy, then Paste into a blank Excel worksheet.

Delete everything except the Raw IBI column, then save as a .TXT file.

Import this file into Kubios for HRV analysis,

Get the free version of the program here: Free Kubios Software Download
The emWave Pro software has a better export function, and you can purchase the software upgrade here: emWave Pro Software

• Introduce the emWave program by doing a classroom demonstration. Begin the class by asking a student volunteer to connect themselves to the emWave hardware. Ask the student to shift focus by doing deep heart breathing (in for 4-5 seconds out for 4-5 seconds) and generating a feeling of appreciation. After several minutes ask the rest of the class to comment on what they observe on the computer screen. Explain how the emWave program is a new technology that helps people deal with stress and perform better. It is currently being used by thousands of people including Health professionals and athletes.

 

• Suggest classroom etiquette when using the emWave program. Ask students to respect each other’s privacy by refraining from talking, touching or interrupting one another when in session. Add that no one is expected to get a high score right away. Also, ask students to turn the sound off on each computer. The chimes are a distraction for students. Note: Discourage score comparisons or competition among students in advance.

 

• Have students practice the quick coherence tool. Before moving in to the emWave program, guide the class over several sessions to practice deep slow breathing through the area around the heart (in for 4-5 seconds out for 4-5 seconds) and generating a positive emotional state. Practicing the Quick Coherence tool for around 2 minutes each time (depending on age appropriateness) is optimal because it helps students perform better on the emWave program. Note: Age appropriateness means that some children especially, under 8 or 9, will have difficulty maintaining a sustained focus past 30 seconds to one minute. Some kids have different temperaments that make using the emWave program challenging for any sustained period of time which is a requisite to doing well in the games. As a rule of thumb, we recommend that children under 8 are not skilled enough to maintain long periods of focused attention to do well in the emWave program. But of course, there are plenty of exceptions.

 

• State that the goal of the emWave program is to transfer the skills they learned on this technology to real-life situations where they may be feeling too much stress conflict or a need to perform better in some area of their life.

 

• Identifying a personal goal. Before using the emWave program, students must first identify and write down a specific goal that is immediately do-able and concrete. Some students will need guidance in arriving at the specific goal(s) they wish to accomplish at home or school.

 

• Begin practice of the emWave program with the students. Instruct students to first begin using the Heart Rhythm Coherence Skill Building section. During their first few sessions they should not practice much longer than 2 minutes each time to become comfortable with the technology. Have them record their results on a scoring sheet or on the computer itself.

 

• Move onto the Software Games. When a student has lowered the coherence score to 50% or less in the red color (low coherence entrainment) they are ready to begin playing the software games. The software games progress from 3 to 5 to 7 minutes long. To stay focused for 7 minutes will be challenging for a number of students. So the idea of students building towards increased level of sustained focus over time is an important benchmark to communicate early on so they have the confidence to succeed.

 

• Check regularly with students on their progress. Monitor student use of the emWave program, frequently checking on their individual scores and the relative success of meeting their goals. Students should use the emWave program a minimum of 6 to 10 times to best internalize the skill sets learned from this technology. It takes practice. The first few sessions in the emWave program should last only about two minutes, so they become more familiar with the technology. Reinforce the fact that even low coherence is still coherence and not to be discouraged by that.

STATEMENT:
The emWave products were developed specifically for educational purposes only and are not intended for use as diagnostic tools. Before using emWave Products in an educational setting with minors, HeartMath recommends always consulting with your school and/or district about all guidelines that may pertain to the types of classroom educational programs and tools they support. HeartMath assumes no liability or responsibility for how educators and/or educational staff choose to use emWave educational programs.

It’s easy to create a free, new User Account in the HeartCloud.
Please note: This procedure is exactly the same for the emWave2 program as well as the emWave PRO.
Start by opening the emWave software program.
Click the User tab, located in the upper left corner of the screen.
Enter a new User or choose the User that you would like to create an account for.
Now, Click the User tab and click Edit to see the screen below.

Click Okay to proceed.

Enter an email address for the User.

Please Note: Only one email address can be used per User. If you will be syncing with other devices, such as an iPhone with Inner Balance, be sure to use the same email account on all devices.

Enter a password for the account.

You have now successfully created a new Heart Cloud account!

You can repeat this procedure for every User that has been entered into emWave Pro.
(Remember: emWave2 is a single user only program)

Each User account is separate and session data or User information is never shared between accounts.
Please Note: For Inner Balance users, there is only one User available per Mobile Device.

It’s easy to create a free, new User Account in the HeartCloud.
Please note: This procedure is exactly the same for the emWave2 program as well as the emWave PRO.
Start by opening the emWave software program.
Click the User tab, located in the upper left corner of the screen.
Enter a new User or choose the User that you would like to create an account for.
Now, Click the User tab and click Edit to see the screen below.

Click Okay to proceed.

Enter an email address for the User.

Please Note: Only one email address can be used per User. If you will be syncing with other devices, such as an iPhone with Inner Balance, be sure to use the same email account on all devices.

Enter a password for the account.

You have now successfully created a new Heart Cloud account!

You can repeat this procedure for every User that has been entered into emWave Pro.
(Remember: emWave2 is a single user only program)

Each User account is separate and session data or User information is never shared between accounts.
Please Note: For Inner Balance users, there is only one User available per Mobile Device.

• Introduce the emWave program by doing a classroom demonstration. Begin the class by asking a student volunteer to connect themselves to the emWave hardware. Ask the student to shift focus by doing deep heart breathing (in for 4-5 seconds out for 4-5 seconds) and generating a feeling of appreciation. After several minutes ask the rest of the class to comment on what they observe on the computer screen. Explain how the emWave program is a new technology that helps people deal with stress and perform better. It is currently being used by thousands of people including Health professionals and athletes.

 

• Suggest classroom etiquette when using the emWave program. Ask students to respect each other’s privacy by refraining from talking, touching or interrupting one another when in session. Add that no one is expected to get a high score right away. Also, ask students to turn the sound off on each computer. The chimes are a distraction for students. Note: Discourage score comparisons or competition among students in advance.

 

• Have students practice the quick coherence tool. Before moving in to the emWave program, guide the class over several sessions to practice deep slow breathing through the area around the heart (in for 4-5 seconds out for 4-5 seconds) and generating a positive emotional state. Practicing the Quick Coherence tool for around 2 minutes each time (depending on age appropriateness) is optimal because it helps students perform better on the emWave program. Note: Age appropriateness means that some children especially, under 8 or 9, will have difficulty maintaining a sustained focus past 30 seconds to one minute. Some kids have different temperaments that make using the emWave program challenging for any sustained period of time which is a requisite to doing well in the games. As a rule of thumb, we recommend that children under 8 are not skilled enough to maintain long periods of focused attention to do well in the emWave program. But of course, there are plenty of exceptions.

 

• State that the goal of the emWave program is to transfer the skills they learned on this technology to real-life situations where they may be feeling too much stress conflict or a need to perform better in some area of their life.

 

• Identifying a personal goal. Before using the emWave program, students must first identify and write down a specific goal that is immediately do-able and concrete. Some students will need guidance in arriving at the specific goal(s) they wish to accomplish at home or school.

 

• Begin practice of the emWave program with the students. Instruct students to first begin using the Heart Rhythm Coherence Skill Building section. During their first few sessions they should not practice much longer than 2 minutes each time to become comfortable with the technology. Have them record their results on a scoring sheet or on the computer itself.

 

• Move onto the Software Games. When a student has lowered the coherence score to 50% or less in the red color (low coherence entrainment) they are ready to begin playing the software games. The software games progress from 3 to 5 to 7 minutes long. To stay focused for 7 minutes will be challenging for a number of students. So the idea of students building towards increased level of sustained focus over time is an important benchmark to communicate early on so they have the confidence to succeed.

 

• Check regularly with students on their progress. Monitor student use of the emWave program, frequently checking on their individual scores and the relative success of meeting their goals. Students should use the emWave program a minimum of 6 to 10 times to best internalize the skill sets learned from this technology. It takes practice. The first few sessions in the emWave program should last only about two minutes, so they become more familiar with the technology. Reinforce the fact that even low coherence is still coherence and not to be discouraged by that.

STATEMENT:
The emWave products were developed specifically for educational purposes only and are not intended for use as diagnostic tools. Before using emWave Products in an educational setting with minors, HeartMath recommends always consulting with your school and/or district about all guidelines that may pertain to the types of classroom educational programs and tools they support. HeartMath assumes no liability or responsibility for how educators and/or educational staff choose to use emWave educational programs.

The first step is to Download the emWave2 installer to your computer.

To do that, go to www.heartmath.com/support/downloads and download the emWave installer for your operating system. We currently have installers for Windows and Apple OSX operating systems.

You will see 2 buttons, emWave2 and further down the page emWave Pro, click on the one you need.

** If you are downloading emWave Pro you will need your registration number for the download, the emWave2 software does not have a registration number.

Once the download is complete, go into your Downloads folder and copy the installer file to your USB drive.

You can then insert the USB drive a computer and start the emWave installer on it, you don’t need to copy it to the computer first. If you are installing emWave Pro, you will need your registration number.

HeartMath allows up to 4 installations of emWave Pro at a time, there is no limit on the emWave2 software.

Question: I saw a device that you hold in your hands and changes colors according to your breathing rate but does not connect to iPhone. What is it?

Answer: That is our emWave2 https://store.heartmath.com/emwave2/ It is a great alternative if you are looking to practice without a phone.

It’s easy to create a free, new User Account in the HeartCloud.
Please note: This procedure is exactly the same for the emWave2 program as well as the emWave PRO.
Start by opening the emWave software program.
Click the User tab, located in the upper left corner of the screen.
Enter a new User or choose the User that you would like to create an account for.
Now, Click the User tab and click Edit to see the screen below.

Click Okay to proceed.

Enter an email address for the User.

Please Note: Only one email address can be used per User. If you will be syncing with other devices, such as an iPhone with Inner Balance, be sure to use the same email account on all devices.

Enter a password for the account.

You have now successfully created a new Heart Cloud account!

You can repeat this procedure for every User that has been entered into emWave Pro.
(Remember: emWave2 is a single user only program)

Each User account is separate and session data or User information is never shared between accounts.
Please Note: For Inner Balance users, there is only one User available per Mobile Device.

Using the USB battery charge cable or you may use a USB wall charger into a wall socket, insert the battery charge cable into the emWave2/PSR charging jack. A green light should show immediately in the pulse sensor area to indicate that charging has begun.

NOTE: The 2 earliest versions (PD200605 & PD200608) of the emWave PSR do not have this feature.

If the emWave device is in a deep discharge you may experience this issue. After plugging the emWave2/PSR into the battery charge cable, the unit may not show the charging lights at first. Wait for 15 – 20 minutes; at some point during this time the charging indicator light will go on. Continue to charge the unit for 2 hours past this point and the unit will be fully charged.

Occasionally, when you first plug the unit into the battery charger, you will only see a quick flash of 2 solid lights at the bottom of the breath pacer, no green light in the pulse area and then the unit goes dark completely. This is indicative of an incomplete connection in the wall socket. Try using a different wall socket.

Leave the emWave2/PSR on the battery charger for 2 hrs. at which point the device should be fully charged. Note: Always remove it from the battery charger before usage.

NOTE: It is not recommended to leave the emWave unit on the charger for more than 2 hours.
 

WinRAR on Windows

How to export a HeartCloud data export ZIP archive with WinRAR.

7-Zip on Windows

How to export a HeartCloud data export ZIP archive with 7-Zip.

It’s easy to create a free, new User Account in the HeartCloud.
Please note: This procedure is exactly the same for the emWave2 program as well as the emWave PRO.
Start by opening the emWave software program.
Click the User tab, located in the upper left corner of the screen.
Enter a new User or choose the User that you would like to create an account for.
Now, Click the User tab and click Edit to see the screen below.

Click Okay to proceed.

Enter an email address for the User.

Please Note: Only one email address can be used per User. If you will be syncing with other devices, such as an iPhone with Inner Balance, be sure to use the same email account on all devices.

Enter a password for the account.

You have now successfully created a new Heart Cloud account!

You can repeat this procedure for every User that has been entered into emWave Pro.
(Remember: emWave2 is a single user only program)

Each User account is separate and session data or User information is never shared between accounts.
Please Note: For Inner Balance users, there is only one User available per Mobile Device.

HeartCloud accounts are managed by the HeartCloud Administrator at HeartMath LLC and only the Administrator can delete an account.

If you would like to delete your HeartCloud account, please contact HeartMath Technical Support.

The Global Coherence Initiative is a science-based initiative uniting millions of people in heart-focused care and intention, to shift global consciousness from instability and discord to balance, cooperation and enduring peace.
For more information please visit: Global Coherence Initiative on the HeartMath Institute website.

Question 1: Aside from helping to reduce stress, what other benefits do I get from the emWave System or Inner Balance?

Question 2: Pacemakers and the emWave or Inner Balance products.

Question 3: HeartMath products are used for stress reduction purposes.

Question 4: Can I be injured or receive electric shock from the emWave sensor?

Question 5: Is there any significant electromagnetic field (EMF) radiation?

Question 6: I take Beta blockers; will that interfere with the emWave software/device?

HeartMath technology is designed for stress education and resilience training.
The HeartMath family of products are not medical devices and are not marketed or sold to treat specific conditions. People with a wide variety of challenges and conditions have experienced benefits from using HeartMath technology to reduce their stress levels.

We encourage you to consult with your health professionals to get their opinion on your use of the HeartMath technology as an adjunct to your treatment program.

Aside from helping to reduce stress, what other benefits do I get from the emWave System or Inner Balance?
Use of the emWave System (PRO or emWave2) and Inner Balance include more than stress management. Increasing your coherence level, which is the primary goal of using these systems, increases performance. Whether or not you feel the negative effects of stress, you can use it to improve mental clarity which will have a positive effect on your daily life, business communications and creativity.
Additionally, the emWave Systems and Inner Balance provide a great way to improve performance in sports. The systems entrain you to easily enter into a high performance state that athletes like to call “The Zone”. With practice, this can occur within seconds and makes this system a highly valuable tool.

Pacemakers and the emWave or Inner Balance products.
People with pacemakers can usually use the emWave or Inner Balance programs.
In most cases pacemakers only take over the job of pacing the heart when the heart rate drops below or above a preset rate that is programmed in.
In some cases however, the pacemaker is always pacing the heart. In this case the program will only reflect the pacing done by the pacemaker and therefore will not be able to show change in Heart Rate Variability (HRV) due to changes in nervous system activity. Also, if you have an arrhythmia, you will see Red lines (Artifacts) in the heart rhythm graph, indicating that either an extra heartbeat occurred or a heartbeat was skipped. Blue lines indicate that the session data exceeded the current graph parameters and will cause the program to make an adjustment to accommodate the new parameters.
(Please note that Artifacts are not a malfunctioning of the system, just a momentary loss of available data. They can be the result of poor positioning of the sensor. Re-positioning the sensor can alleviate this issue.)

If the arrhythmia is persistent and results in many red line artifacts during the session, the program will not be able to calculate the coherence scores accurately. In this case you can use the heart rhythm display screen and look for the “sine wave like” pattern. When the heart rate is within the normal range the heart is under its own control, the program will reflect HRV just like in anyone else.
NOTE: This will also apply to Vagal Stimulators as well.

HeartMath products are used for stress reduction purposes.
The HeartMath technology is for stress education and resilience training. emWave and Inner Balance products are not medical devices and are not marketed or sold to treat specific conditions. People with a wide variety of challenges and conditions have experienced benefits from using this technology to reduce their stress levels. We would appreciate hearing about your experience!
If you would like to contact us, please Click Here
We encourage you to consult with your health professionals to get their opinion on your use of the HeartMath technology as an adjunct to your treatment program.

Can I be injured or receive electric shock from the emWave sensor?
No, the sensors are completely safe; the circuitry is completely isolated inside the plastic enclosure.  There isn’t any transmission of electrical current. Further, all internal components use low voltage and current, with a maximum potential of 3.3V. The device is powered by circuitry in the module, in turn, powered by the USB bus of the computer which employs a maximum voltage of 5V, and is voltage and current limited to low levels, which are considered safe for human contact under any circumstance. These voltages and currents are a fraction of what somebody would experience touching a 9V block battery used in smoke alarms or similar devices.

Is there any significant electromagnetic field (EMF) radiation?
The Inner Balance™ Trainer Bluetooth Sensor uses BT4.0 (BTLE- BlueTooth Low Energy) which works at an output power range of 0.5 milliwatts (mW) or less – this is significantly lower EMF radiation than mobile phones which typically have output levels between 250 mW and 2000 mW.
The tiny Bluetooth emitter is in the module that attaches to your garment, not in the ear sensor.
(Inner Balance Bluetooth Sensor is compliant with applicable FCC requirements.)

I take Beta blockers; will that interfere with the emWave software/device?
Individuals with heart irregularities such as atrial fibrillation or flutter or intense clusters of premature ventricular contractions (PVC’s), or children who are unable to sit still, may be unable to use the emWave successfully. Beta/calcium channel blockers will not interfere with the emWave per se; in fact, since one of the effects of either of those medications is to widen the blood vessels, i.e. relaxing the muscle wall, etc., that will help the unit read your physiology. Vasoconstrictors are another story; those will interfere with the reading of the emWave. Use emWave and the exercises contained in the software as tools for individual balance, optimal performance and growth. Although this instrument and exercises are believed to be very safe and have potentially great benefit, no medical benefits or cures are expressed or implied. These programs and exercises are not to be used as, or used in lieu of, any course of medical or psychological treatment.

Click Here to view a downloadable .pdf of Subscription and Billing assistance.

Once you’ve registered for a series, we are happy to refund the registration fee based on the following schedule:

• Before Class 1: Full payment will be refunded, minus a $50 processing fee, when we receive your returned materials
• After attending Class 1: Full payment will be refunded, minus a $100 fee, when we receive your returned materials 
• After attending Class 2: Full payment will be refunded, minus a $150 fee, when we receive your returned materials
• After attending Class 3: There will be no refund.

Are non-HeartMath certified practitioners permitted to teach an exercise for heart centering that is essentially the same as the Heart Lock-in, Quick Coherence techniques or other HeartMath techniques (without claiming to be certified by HeartMath) and cite the research from HeartMath showing the effects?

We have respect for any and all practices which teach people to focus in the heart and send love to others. Regarding our research however we haven't done any studies to compare other techniques to HeartMath techniques. We really can't say whether the substitution of any other techniques in a research study would give the same scientific results. We do encourage people to read and study our research and recommend it to others so you can certainly do that in your practice but not claim that the research applies to other techniques.

The HeartMath techniques have been designed consciously to have a certain word structure and sequence of steps to give an enhanced benefit to those who use them but we don't try to compare that to benefits from other practices. HeartMath techniques are widely used as an add-on to whatever practices people feel gives them benefit and that's the spirit in which we offer them.

Question: I just started two weeks ago. So far I’m really liking it but I’m confused by when I should go to a higher level? It says at 90% in coherence but I’m way far from that. How long does it usually take to advance levels?

Answer: Everyone is different, many people experience some sustainable results within the first couple of weeks of regular practice, but don’t be discouraged if your results are lower or it’s harder to get into high coherence. The effects of coherence will increase the more often you use your Inner Balance Trainer. If you find yourself in “high coherence” most of the time, then it’s time to challenge yourself with a higher level. If you haven’t done so already, I recommend signing up for our free video program The HeartMath Experience https://www.heartmath.com/experience/

Heart Coherence is a high performance and healthy state — physically, emotionally, mentally and spiritually— that brings out the very best in us. The physiological state called heart coherence is a type of coherence that occurs when our body’s systems, our breathing, heart rhythms, brain rhythms and hormonal response, are in sync with each other.

Learn More

What is Heart Coherence?

Why Heart Coherence Matters

How to Increase Heart Coherence

HRV data can be extracted and analyzed by different types of analysis programs designed to interpret this data.
emWave Pro Plus can only export as a .json file or in .rr value.
Here is a list of some of the programs known to exist for research purposes.

Free HRV analysis programs:

• http://kubios.uef.fi
• http://sourceforge.net/projects/hrvas
• http://sourceforge.net/projects/mykardia/
• http://rhrv.r-forge.r-project.org/
• http://milegroup.github.io/ghrv/

Disclaimer:
HeartMath has no affiliations with these programs nor shares any responsibility for any data management issues that may occur in the use of these free research programs.

HeartMath Experience Assistance

If you are unable to login to the HeartMath Experience.
Have your Enrollment Key at hand and use the following steps.

Please Note: The Enrollment Key is a one-time use and cannot be shared.
However, if you don’t have time to complete the entire 90-minute program, you just login to your account and you can pick up where you left off or review any portion of it, at any time.

Go to https://experience.heartmath.com

Click the Login button to see the following screen.

Login Procedure:

• Enter your email address, password and click Login.
• If that fails, the next step is to click the Forgot Password and enter your email address.
• If the system finds your email, you will receive an email to reset the Password.

Please Note:
If the system does not find you it will tell you the email address is not recognized.
In that case, click – Create a HeartMath Account and create an account.
Once you have created an account, go back to the beginning and Login.

If you are still having difficulties, please contact HeartMath Technical Support.
support@heartmath.com

Requirements

To successfully run the Coherence Coach, your system must equal or surpass the following configuration:

• Mac OSX 10.7, Windows 7 or higher
• 2GB of RAM, 4GB recommended
• 100 MB of free hard disk space

Installing Coherence Coach Software

• PC: Double-click on the Set-up Coherence Coach.exe
• MAC: Double-Click the Install Coherence Coach.pkg

Follow the on screen instructions.
Please Note: For a company computer you may need the administrator’s password to install the application. If it’s your personal computer, you should have administrator rights for that computer and can install anything you want. 

Uninstalling the Coherence Coach Software

• PC: Go to Control Panel, Programs and choose uninstall a program and find the Coherence Coach.
• Mac: Drag the “Coherence Coach” application icon to your trash can and delete any alias you may have created.

Please Note: For a company computer you may need the administrator’s password to install the application. If it’s your personal computer, you should have administrator rights for that computer.

Technical Support

For technical support call (800) 450-9111 (U.S. and Canada only) 9:00 AM through 5:00 PM, Monday through Friday, Pacific Standard time.
You can also send an email to support@heartmath.com.

To access the games, click the hot air balloon icon/button in the top right center of the main screen.

When you click on the balloon icon you will see the Coherence Coach, Games and Visualizers. The Games consist of, the Balloon Game, the Garden Game and the Rainbow Game. You will also see the Mandala and four legacy Visualizers available.

My Inspiration is a unique, fully customizable visualizer allowing you to create a personal experience by entering your own pictures and music. We encourage you to give it a try!

Always be sure to update the emWave program, to get the latest features!

The Blocked Plug-In error message is due to having an older version of Adobe Flash Player.
Adobe Flash Player was discontinued in 2020.
You should verify you have the current release of your emWave2 or emWave Pro software.

Go to www.heartmath.com//support/downloads and get the latest version of the emWave programs.
Use the installer file to install the latest version on your computer.
It may be installed over your current installation, directly from your Downloads folder.

Question: I just started two weeks ago. So far I’m really liking it but I’m confused by when I should go to a higher level? It says at 90% in coherence but I’m way far from that. How long does it usually take to advance levels?

Answer: Everyone is different, many people experience some sustainable results within the first couple of weeks of regular practice, but don’t be discouraged if your results are lower or it’s harder to get into high coherence. The effects of coherence will increase the more often you use your Inner Balance Trainer. If you find yourself in “high coherence” most of the time, then it’s time to challenge yourself with a higher level. If you haven’t done so already, I recommend signing up for our free video program The HeartMath Experience https://www.heartmath.com/experience/

Using the power of your heart to balance thoughts and emotions, you can achieve energy, mental clarity and feel better fast anywhere. Use Quick Coherence especially when you begin feeling a draining emotion such as frustration, irritation, anxiety or anger. Find a feeling of ease and inner harmony that’s reflected in more balanced heart rhythms, facilitating brain function and more access to higher intelligence.

Quick Coherence Technique

Step 1. Focus your attention in the area of the heart. Imagine your breath is flowing in and out of your heart or chest area, breathing a little slower and deeper than usual.

Suggestion: Inhale 5 seconds, exhale 5 seconds (or whatever rhythm is comfortable as long as it’s steady).

Step 2. Make a sincere attempt to experience a regenerative feeling such as appreciation or care for someone or something in your life.

Suggestion: Try to re-experience the feeling you have for someone you love, a pet, a special place, an accomplishment, etc., or focus on a feeling of calm or ease.

Question 1: Aside from helping to reduce stress, what other benefits do I get from the emWave System or Inner Balance?

Question 2: Pacemakers and the emWave or Inner Balance products.

Question 3: HeartMath products are used for stress reduction purposes.

Question 4: Can I be injured or receive electric shock from the emWave sensor?

Question 5: Is there any significant electromagnetic field (EMF) radiation?

Question 6: I take Beta blockers; will that interfere with the emWave software/device?

HeartMath technology is designed for stress education and resilience training.
The HeartMath family of products are not medical devices and are not marketed or sold to treat specific conditions. People with a wide variety of challenges and conditions have experienced benefits from using HeartMath technology to reduce their stress levels.

We encourage you to consult with your health professionals to get their opinion on your use of the HeartMath technology as an adjunct to your treatment program.

Aside from helping to reduce stress, what other benefits do I get from the emWave System or Inner Balance?
Use of the emWave System (PRO or emWave2) and Inner Balance include more than stress management. Increasing your coherence level, which is the primary goal of using these systems, increases performance. Whether or not you feel the negative effects of stress, you can use it to improve mental clarity which will have a positive effect on your daily life, business communications and creativity.
Additionally, the emWave Systems and Inner Balance provide a great way to improve performance in sports. The systems entrain you to easily enter into a high performance state that athletes like to call “The Zone”. With practice, this can occur within seconds and makes this system a highly valuable tool.

Pacemakers and the emWave or Inner Balance products.
People with pacemakers can usually use the emWave or Inner Balance programs.
In most cases pacemakers only take over the job of pacing the heart when the heart rate drops below or above a preset rate that is programmed in.
In some cases however, the pacemaker is always pacing the heart. In this case the program will only reflect the pacing done by the pacemaker and therefore will not be able to show change in Heart Rate Variability (HRV) due to changes in nervous system activity. Also, if you have an arrhythmia, you will see Red lines (Artifacts) in the heart rhythm graph, indicating that either an extra heartbeat occurred or a heartbeat was skipped. Blue lines indicate that the session data exceeded the current graph parameters and will cause the program to make an adjustment to accommodate the new parameters.
(Please note that Artifacts are not a malfunctioning of the system, just a momentary loss of available data. They can be the result of poor positioning of the sensor. Re-positioning the sensor can alleviate this issue.)

If the arrhythmia is persistent and results in many red line artifacts during the session, the program will not be able to calculate the coherence scores accurately. In this case you can use the heart rhythm display screen and look for the “sine wave like” pattern. When the heart rate is within the normal range the heart is under its own control, the program will reflect HRV just like in anyone else.
NOTE: This will also apply to Vagal Stimulators as well.

HeartMath products are used for stress reduction purposes.
The HeartMath technology is for stress education and resilience training. emWave and Inner Balance products are not medical devices and are not marketed or sold to treat specific conditions. People with a wide variety of challenges and conditions have experienced benefits from using this technology to reduce their stress levels. We would appreciate hearing about your experience!
If you would like to contact us, please Click Here
We encourage you to consult with your health professionals to get their opinion on your use of the HeartMath technology as an adjunct to your treatment program.

Can I be injured or receive electric shock from the emWave sensor?
No, the sensors are completely safe; the circuitry is completely isolated inside the plastic enclosure.  There isn’t any transmission of electrical current. Further, all internal components use low voltage and current, with a maximum potential of 3.3V. The device is powered by circuitry in the module, in turn, powered by the USB bus of the computer which employs a maximum voltage of 5V, and is voltage and current limited to low levels, which are considered safe for human contact under any circumstance. These voltages and currents are a fraction of what somebody would experience touching a 9V block battery used in smoke alarms or similar devices.

Is there any significant electromagnetic field (EMF) radiation?
The Inner Balance™ Trainer Bluetooth Sensor uses BT4.0 (BTLE- BlueTooth Low Energy) which works at an output power range of 0.5 milliwatts (mW) or less – this is significantly lower EMF radiation than mobile phones which typically have output levels between 250 mW and 2000 mW.
The tiny Bluetooth emitter is in the module that attaches to your garment, not in the ear sensor.
(Inner Balance Bluetooth Sensor is compliant with applicable FCC requirements.)

I take Beta blockers; will that interfere with the emWave software/device?
Individuals with heart irregularities such as atrial fibrillation or flutter or intense clusters of premature ventricular contractions (PVC’s), or children who are unable to sit still, may be unable to use the emWave successfully. Beta/calcium channel blockers will not interfere with the emWave per se; in fact, since one of the effects of either of those medications is to widen the blood vessels, i.e. relaxing the muscle wall, etc., that will help the unit read your physiology. Vasoconstrictors are another story; those will interfere with the reading of the emWave. Use emWave and the exercises contained in the software as tools for individual balance, optimal performance and growth. Although this instrument and exercises are believed to be very safe and have potentially great benefit, no medical benefits or cures are expressed or implied. These programs and exercises are not to be used as, or used in lieu of, any course of medical or psychological treatment.

In the emWave2 software you export session data one session at a time.

Go to the Review Progress screen, and double-click on the session you want to export.
Do a Copy, then Paste into a blank Excel worksheet.

Delete everything except the Raw IBI column, then save as a .TXT file.

Import this file into Kubios for HRV analysis,

Get the free version of the program here: Free Kubios Software Download
The emWave Pro software has a better export function, and you can purchase the software upgrade here: emWave Pro Software

Click Here to view a downloadable .pdf of Subscription and Billing assistance.

The best way to order a HeartMath product is to choose and order it directly from the online store at:  https://store.heartmath.com/
Secure Online Shopping: Our online shopping offers industry-standard SSL-encryption and is fully guaranteed.

Methods of Payment:
VISA, AMEX, Discover, MasterCard
PayPal
Apple Pay
Google Pay
Sezzle (3rd party payment plans)
Terms only on pre-approved accounts

For assistance in placing an order:
Email: orders@heartmath.com
Fax: 831-338-9861
Toll-free: 800-450-9111 (Mon – Fri 9 to 5:30 Pacific Time)
Telephone: 831-338-8700

Mail:
HeartMath Order Department
14700 West Park Avenue
Boulder Creek, CA 95006

PLACING ORDERS AND SHIPPING:
Orders are placed through our Web Store: www.store.heartmath.com
You are not required to set up or sign into an existing account to place an order (use Guest Checkout). However, if you are a trainer, reseller or using a targeted promotional code, login is required to recognize your status and activate applicable discounts.

At any point while placing an order or after placing the order you can reach out to support@heartmath.com via an email to get any issue addressed. You can also reach customer support over phone on 1-800-450-9111 between 9 am and 5 pm PT.

ORDER AND SHIPPING CONFIRMATION
You will receive an email confirmation once an order has been successfully placed, which will include the order number, payment info, billing / shipping address and shipping method. Please make sure all the details are correct such as the item number, quantity, shipping address etc., as we are unable to redirect goods once they are in route. Orders are processed and shipped within 2 business days of receipt. Once the order is prepared for shipment, you will receive a shipping confirmation email with shipping address and tracking information, as applicable.

For orders shipping outside the US, we provide the ability for you to pay in your local currency, access low shipping rates and have fully landed costs (VAT, Duties/Taxes) calculated and collected at checkout. Our webstore’s Geo-Locator will recognize and auto select the country the order is being placed from, but if using a VPN or drop shipping to a different country, it is advisable to change the “Ship To” Country selector in the upper left-hand corner to the destination country for accurate landing cost calculations.

NOTE: When using this service, you are strictly limited to no more than 4 devices containing Lithium-Ion Batteries and only 2 units per package. Orders for 3- or 4-units containing Lithium-Ion batteries will be shipped in two boxes.
If you are a reseller needing to order and ship larger quantities of items containing Lithium-Ion batteries, you can either place multiple orders of 4 devices each or switch the country selector to USA and use the regular bulk quantity shipping options which will not display local currencies or calculate and collect Duties and Taxes. In this scenario, import duties and taxes will apply upon delivery of orders.
These duties & taxes are beyond our control as they are set by the Customs Authority of the destination country/location and depend on several factors, such as:

• Country/location of origin of the purchased product
• Local VAT rates
• Local import taxes

WHERE WE SHIP
We currently ship from our warehouses in Boulder Creek, California and Rockwall, Texas to over 100 countries. We offer Free domestic ground shipping within the continental U.S. for orders over $49. Faster delivery options are available for a fee. We offer low-cost express shipping rates on international orders.

Shipping Duration:
U.S.
Free Standard Shipping: 3-7 days transit. Please note that order processing may take up to 2 business days after the order is placed for standard shipping.
Priority shipping: 1-3 days transit. The shipping cost is calculated at the time of placing the order.
CANADA
Standard International: 5-7 days transit. The cost is calculated at checkout. Please note that order processing may take up to 2 business days after the order is placed for standard shipping.
INTERNATIONAL ORDERS
International Trackable: 7-21 days transit. Fully landed cost is calculated and collected at checkout. Please note that order processing may take up to 2 business days after the order is placed for standard shipping.

TAXES WITHIN U.S.
Applicable sales tax will be charged. Taxes are calculated according to shipping destination and itemized on the Order Summary page.
TAXES/ DUTIES FOR INTERNATIONAL ORDERS
As an International customer, you can shop in your local currency and make use of our improved international shipping rates as well as prepay all duties and taxes at the time of checkout.

• Our guaranteed landed cost shipping service allows you to prepay all taxes in local currencies and there will be no additional charges when you receive your order.
• All you need to do is prepay the duties/taxes at checkout.

What is my order status?
You can track the status of your order at anytime by logging into the HeartMath Store and click on – Account. Click here to Login and track your order.
From your Account, you can see any of your orders, the status of that order and any associated tracking numbers.

RETURN POLICY
Returns on eligible items are accepted within 60 days of order date. Items must be returned in their original packaging. To return an item, please contact: support@heartmath.com
Please remember to include your order number for faster service.

RECEIVING A REFUND
A refund will be issued once we have received the returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Refund will be credited to the original form of payment used for the original transaction. Please note that credit card refunds may take 7 to10 business days for the bank to complete, depending on their processing times.

REPLACEMENT POLICY:
HeartMath Technology products are covered under a Technological Warranty for a period of one year against damage or defects. Loss of device after being delivered is not covered under warranty.

We also provide optional extended warranty covering accident protection for 1 year, 2 years and 3 years that you can purchase while placing an order for the product.

CONTACT INFORMATION
If you have any questions, please contact HeartMath at support@heartmath.com. You can also reach customer support over phone at (800) 450-9111 between 9 am and 5 pm Pacific Time.

Frequently Asked Questions:

I can’t sign into my account, what should I do?
If you receive a message that says your email address/password isn’t recognized, follow the steps below:

• Make sure you are using the same email address and password you registered with – you may have more than one account so please check.
• Check that you don’t have your caps lock on in error and / or are using any special characters that you chose correctly.
• If you can’t remember your password click on the ‘forgot password’ link on the sign in page. You’ll be prompted to enter your email address and we’ll send you an email with a link that will allow you to create a new password for your account.

If you still can’t sign in, please contact Customer Support at (800) 450-9111 or support@heartmath.com giving as much detail as you can about the issue.

Can I cancel my order?
Cancellation request should be made as soon as possible before an order has been shipped. If an order has not been shipped, we are able to cancel the order. However, we may not be able to cancel an order once it has been shipped. In such instances you can return the package once you receive it and we can then process a refund to your account.

Why was my order cancelled, I did not request for cancellation?
There are various reasons why an order may have been cancelled such as:

• Unverified information
• Payment declined
• Tech issues
• Incorrect address

Sometimes an order does not process – this could be due to two possible reasons:

1. The time lapse between ordering the item and confirming payment
2. And sometimes due to technical reasons

To prevent this from happening again, we request that once the item is selected you proceed to payment confirmation as soon as you can.

Credit Card Payments
We only charge your credit card once the order has been submitted, so if your order has been cancelled, you will be refunded or the payment will be voided.

PayPal Payments
Payments made via PayPal are immediate, so if an order was cancelled, a refund will have been issued.

Can my delivery address be changed?
If your order has not yet shipped, then we should be able to update your address, so long as the delivery country/location remains the same. If the delivery country/location needs to be changed, then the order must be cancelled and resubmitted due to customs/duties/tax calculations.
To make delivery address changes, call Customer Support at (800) 450-9111 or email support@heartmath.com immediately.

Can I add an item to my order?
We are unable to change orders once they have processed through our system. Regrettably this means we are unable to add an item to your order. If you wish to purchase an additional item, please place a new order.

Can I remove an item from my order?
Our system processes orders immediately, which means we’re unable to change orders. Regrettably this means we are unable to remove an item from your order.
If you no longer require any of the items ordered, you may return them to us for a full refund.
For more information on how to return your order please reach out to support@heartmath.com

Can I change my billing address?
For your financial security, we are unable to make any changes to the billing details after an order has been placed.
If you have received an order confirmation, then your order is processing and should ship to you very soon.
Once shipped, you will receive an email containing tracking information for your reference.

Can you change the amount on my invoice?
We are unable to make any changes to invoices.
We are required by law to indicate on all commercial invoices and official documents, full and accurate details of the order including price.

Can I upgrade my shipping to Express?
We are unable to change orders once they have processed through our system. Regrettably this means we are unable to change the shipping method selected at the time an order is made.

Where is My Order?
It can take between 1-2 business days (not including weekends and national holidays) for us to prepare a package for delivery. This is applicable across domestic and International Orders.
Once your order ships, you will be sent an email containing tracking information.

To track your order, please click on the link that has been sent to you via an email. Alternately you could check for the details on your HeartMath account.
Or, click on the link: Where’s my order? at the top of the page.

Tracking Instructions – Sign in to your account:







If there has been no update on the tracking information for more than 5 business days, please let us know so that we can open an investigation. The investigation to locate a package may take few days.

If for any reason it is determined the parcel is lost in transit you will be issued a full refund or a replacement can be sent once you confirm the shipping address.

My package is not moving on the tracking link
Courier Deliveries:
Standard couriers can take up to 48 hours to generate information to their tracking website and updates are not continuous.
If there has been no update on the tracking information for more than 5 business days, please let us know so that we can open an investigation with the shipper.

Why did my order not ship?
It can take between 1-2 business days (not including weekends and U.S. national holidays) for us to prepare a package for delivery.
Once your order ships, you will be sent an email containing tracking information.

My tracking shows delivered, but I don’t have my package.
If the tracking indicates that the package has been delivered, we request that you check with a member of your household or a neighbour, as perhaps one of them collected or signed for the package.
If there is no sign of the package, please contact us so that we can open an investigation.

What happens if I’m not home to accept my delivery?
If you are not in when your parcel arrives, the courier will usually try again, or will leave a card with details on how to pick up your order or rearrange delivery.

How long does it take to deliver to my country/location?
Delivery times depend on:

• Destination country/location
• Shipping method selected

You can choose between different shipping options at our checkout.
An estimated delivery time and cost will be displayed for each option.
There is no guaranteed delivery date for orders sent via postal services.
We aim to meet the delivery times quoted but during busy periods, deliveries may take a little longer.
Occasionally circumstances beyond our control, such as extreme weather conditions or customs inspections, can result in delivery delays.

My package has been – Returned to Sender
Please click on the flag icon on our homepage and select your delivery country/location.
Shipping costs are calculated automatically at checkout and depend on:

• Destination country/location
• Size/weight of the package
• Shipping method selected

We offer several different shipping methods including standard and express.
The prices for each available option will be displayed at checkout.

Product inquiry:
I received a damaged item
In order for us to follow up with our shipping partner, we kindly ask you to send photos to support@heartmath.com:

• The damaged item
• The inner and outer packaging

I received an incorrect item in my order.
Please share the details of the package received.

• The packing slip enclosed with the order.
• The product received.

Be assured that as soon as we receive this information, we will follow up to resolve this issue and send replacements as applicable.

I received a faulty /defective item
Please contact Customer Support to help you troubleshoot the issue and have it addressed. If the device is found to be faulty within the warranty period, a replacement will be sent.

Refunds:
How can I return an item?
If you would like to return an item, you can contact our customer support team within 60 days from the date of purchase. Customer support will provide a Return Authorization (RA)# and a shipping label, along with instructions to return your order.
The item(s) must be sent back using a trackable shipping method.

I made a return and have not been refunded.
For returned items, it can take up to 7 to 10 business days after receiving your return for the funds to credit back to your original payment method.
Should your refund not be processed within the 14 business days, please contact us with the tracking number for the returned package so that we can investigate further.

Credit Card Refunds
Please allow up to 7 business days for the funds to credit back to your payment method.

PayPal Refunds
These are usually immediate, so if you have received confirmation that a refund was issued but do not see it in your account, please contact us by sending an email to support@heartmath.com